02-16-2022, 03:43 PM
Chinese new year has nothing to do with Gernam customs delays, but probably everything to do with lack of response to emails. See the 1st paragraph of the Housekeeping section from yesterday's community update
https://www.pine64.org/2022/02/15/februa...e-machine/
"I’d like to start with a quick reminder that the Pine Store is just coming back to life following Chinese New Year. I am writing this a week prior to the update going live, and I have no insight into the support system, but from prior years experience I can make an educated guess that support has a hefty backlog to get through. I keep on getting pinged by people asking why their support tickets haven’t been answered, which leads me to think there are quite a few cases awaiting answers. I am asking you for patience – it will take time for support to work though the tickets, but they’ll get to yours eventually. Thank you for understanding."
https://www.pine64.org/2022/02/15/februa...e-machine/
"I’d like to start with a quick reminder that the Pine Store is just coming back to life following Chinese New Year. I am writing this a week prior to the update going live, and I have no insight into the support system, but from prior years experience I can make an educated guess that support has a hefty backlog to get through. I keep on getting pinged by people asking why their support tickets haven’t been answered, which leads me to think there are quite a few cases awaiting answers. I am asking you for patience – it will take time for support to work though the tickets, but they’ll get to yours eventually. Thank you for understanding."
