01-20-2022, 04:52 AM
I too got a call from DHL on Monday 17th Jan that sounded like a scam call, except they knew my name! The voicemail was so garbled that I could barely make out any details. I think the amount requested was £75- or so.
I didn't receive any follow up emails or letters from DHL though?
Since I hadn't received any further order/shipping emails from the Pine Store, I sent an email off to "sales@pine64.org" querying it, and got the following response:-
"We will update DHL tracking number around Jan 24 for you to trace the PinePhone Pro. Please hold to pay import duties/taxes until received tracking number from Pine Store Limited."
A quick scan through the Discord General channel showed a similar question from another UK buyer who also got a phone call from DHL, and the reply from one of the admin guys seemed to indicate that the PinePhone Pros were actually still in the warehouse, and DHL had started scanning the items in preparation for shipping.
I haven't made any payments to DHL yet
Also, last night I received a shipping email for the PinePhone accessories I ordered from the store at the same time, but in a separate order (due to the battery shipping situation). Looks like it has been shipped overnight with 17track (?), but following the link in the email shows no more details yet.
I didn't receive any follow up emails or letters from DHL though?
Since I hadn't received any further order/shipping emails from the Pine Store, I sent an email off to "sales@pine64.org" querying it, and got the following response:-
"We will update DHL tracking number around Jan 24 for you to trace the PinePhone Pro. Please hold to pay import duties/taxes until received tracking number from Pine Store Limited."
A quick scan through the Discord General channel showed a similar question from another UK buyer who also got a phone call from DHL, and the reply from one of the admin guys seemed to indicate that the PinePhone Pros were actually still in the warehouse, and DHL had started scanning the items in preparation for shipping.
I haven't made any payments to DHL yet
Also, last night I received a shipping email for the PinePhone accessories I ordered from the store at the same time, but in a separate order (due to the battery shipping situation). Looks like it has been shipped overnight with 17track (?), but following the link in the email shows no more details yet.
