PINE64   ›   Pinebook   ›   General Discussion on Pinebook   ›   LCD Cracked on arrival

Thread Closed 
LCD Cracked on arrival
tllim
Founder
*****
Moderators
Joined: Dec 2015
Posts: 4,362

Reputation: 294
#11
07-13-2017, 02:30 AM
Sorry on the slow respond on the support ticket. Marcus informed me and I have instructed support team to quickly handles these two shipment damaged incident. I have also starts investigate into why some tickets have not been handles in timely manner.

Again, apologized and sorry on our sloppiness.

... TL Lim
  Website
Sudoapt-getburrito
Pine Initiate
**
Joined: Jun 2017
Posts: 8

Reputation: 0
#12
07-13-2017, 06:45 AM
(07-13-2017, 02:30 AM)tllim Wrote: Sorry on the slow respond on the support ticket. Marcus informed me and I have instructed support team to quickly handles these two shipment damaged incident. I have also starts investigate into why some tickets have not been handles in timely manner.

Again, apologized and sorry on our sloppiness.

... TL Lim

Hi tl lim thanks for looking into this I just received a email from the Pine Team and they said they will contact DHL about this and that the will be sending me a replacement LCD screen for my Pinebook. Sorry about the the situation I didn't want this to be a big issue but i had no other way of contacting Pine than posting here. Again I really appreciate your help in looking into this I hope I didn't cause to much trouble. Take care and thanks again. Big Grin
priyamjani
Pine Initiate
**
Joined: Nov 2016
Posts: 9

Reputation: 1
#13
07-13-2017, 08:56 PM
I also got an email from pine64 team. They will be sending the replacement lcd top. However, my address has changed which I have replied in the customer claims page. Hope they ship to the right address.
tllim
Founder
*****
Moderators
Joined: Dec 2015
Posts: 4,362

Reputation: 294
#14
07-14-2017, 01:46 AM
(07-13-2017, 08:56 PM)priyamjani Wrote: I also got an email from pine64 team. They will be sending the replacement lcd top. However, my address has changed which I have replied in the customer claims page. Hope they ship to the right address.

Just inform shipping folk, hopefully manage to update new address.
  Website
tllim
Founder
*****
Moderators
Joined: Dec 2015
Posts: 4,362

Reputation: 294
#15
07-14-2017, 01:47 AM
(07-13-2017, 06:45 AM)Sudoapt-getburrito Wrote:
(07-13-2017, 02:30 AM)tllim Wrote: Sorry on the slow respond on the support ticket. Marcus informed me and I have instructed support team to quickly handles these two shipment damaged incident. I have also starts investigate into why some tickets have not been handles in timely manner.

Again, apologized and sorry on our sloppiness.

... TL Lim

Hi tl lim thanks for looking into this I just received a email from the Pine Team and they said they will contact DHL about this and that the will be sending me a replacement LCD screen for my Pinebook. Sorry about the the situation I didn't want this to be a big issue but i had no other way of contacting Pine than posting here. Again I really appreciate your help in looking into this I hope I didn't cause to much trouble. Take care and thanks again. Big Grin

Glad to know has been taken care.
  Website
priyamjani
Pine Initiate
**
Joined: Nov 2016
Posts: 9

Reputation: 1
#16
07-23-2017, 07:28 AM
Got my LCD replacement. Very easy to replace. Pinebook fully working now!! Thank you.....
MarkHaysHarris777
Professor of The Pine
*****
Joined: Mar 2016
Posts: 1,948

Reputation: 148
#17
07-23-2017, 07:39 AM
(07-23-2017, 07:28 AM)priyamjani Wrote: Got my LCD replacement. Very easy to replace. Pinebook fully working now!! Thank you.....


Excellent;  glad to know everything was taken care of !

Shy
marcushh777    Cool

please join us for a chat @  irc.pine64.xyz:6667   or ssl  irc.pine64.xyz:6697

( I regret that I am not able to respond to personal messages;  let's meet on irc! )
guidol
Pine Adept
***
Joined: May 2017
Posts: 44

Reputation: 5
#18
07-23-2017, 03:10 PM
(07-23-2017, 07:28 AM)priyamjani Wrote: Got my LCD replacement. Very easy to replace. Pinebook fully working now!! Thank you.....
Today I replaced the standard 16GB eMMC with the ordered 32GB eMMC - was also easy.
And Smile the 16GB eMMC did fit on the back of my Ordoid C2 Smile *perfect*
Thread Closed 


Possibly Related Threads…
Thread Author Replies Views Last Post
Information Pinebook's battery flat on arrival Luke 21 67,212 10-30-2019, 07:49 PM
Last Post: tllim
Question Read if your Pinebook arrived with Cracked Screen from DHL MarkHaysHarris777 0 2,808 08-17-2017, 02:08 AM
Last Post: MarkHaysHarris777

Forum Jump:


Users browsing this thread: 1 Guest(s)