07-13-2016, 08:55 AM
(07-04-2016, 10:39 AM)Hello tllimI have received your PM stating the item has been delivered. The problem is not to the correct address or my because as I stated below the backer kit support team changed my suburb and postcode when working on a ticket which resulted in it being sent to somewhere else. So 2 more weeks wasted going in circles which is extremely frustrating; especially since the first unresponded series of email started over a month ago and therefore my confidence that I will ever see the product and subsequent add ons order is eroded to nil currently and sincerely feel I am just wasting my time trying to get the problem resolved. Can an you please respond to my PM where once again I point it, yes I am aware the tracking states it was delivered just not to my address because of the changes backerkit support made (not me) which send the package somewhere else and as detailed below. The he basic question is are you going to resend the item to the correct address as statex by yourself as the only way to rectify the issue or not?Brientim Wrote:(07-02-2016, 10:19 PM)tllim,PM sent with requested information tllim Wrote:(07-01-2016, 12:12 PM)Brientim Wrote: Hello,
I have sent an email to shipping and to Backerkit as I have never received my item.
I can however identify the reasons:
When the survey was sent, I confirmed my shipping address; however, this could not be completed due to an issue with the z-wave board and AU.
This was registered as a ticket and they were numerous emails.
However, as I could not check out, they appeared to have updated the confirmed shipping address and this is evident by changes to both the city and postcode...
I live in a Court which is abbreviated as "crt" and if they have googled searched my they would have found a Cresent in another suburb which the shipping address was change too.
I cannot even go there are this is a block of units/condo and trying to chase this down would not be an easy activity and nor is it my liability to do so.
The core issue is the they should have never changed the shipping address and this would have arrived without an issue. Maybe I should have picked up they changed the address; however, at the time this was being locked down, I was travelling.
Can you please investigate and get back to me Backer number 21,426 EMS : LX948781362CN China EMS
Seems like the only path is we takes the lost and reship to you. Please PM me the following shipping info in exact way that you want us to ship and I will make a reship on next week.
Name:
Address:
City:
Province:
Zip Code:
Country:
Phone (for shipment purpose):
