Cannot Create Profile - Cannot even Flash OS

[bcnaz]

I have posted before, but nobody replied (sorry mod). So I am trying to post here to see if anybody can help. 

I cannot even create a profile on my phone because the setup wizard is stuck on landscape, and I cannot scroll to through the boxes to fill out info. I can force it by touching the volume up button and press on the next box. Have gotten to where it wants my full name, username and password and... something after that. I cannot tell what that next box wants because I cannot scroll down to it. 

I decided to just flash the OS using this guys guide:
https://www.youtube.com/watch?v=Zf0zwq6jI30

I am doing what he says to do, but when it comes to plugging my phone into the PC and restarting it, I do not boot into another mode. The phone just goes back to the same old setup screen that I cannot get past. 

Any help is welcome, but I am about at my wits end. 

Also, trying to open a help ticket with pine64, but when setting up a profile to do so, I never get a verification email so I cannot even submit a help ticket. Please someone help me out. 

Thank you.

*  You did not mention what operating system you are trying to use.  ?

>  It sounds like you are having a problem with flashing your image, ?  what are you using to "flash" your image.?  
......( I have had Great success using Balena Etcher)

* For "Test Purposes"  I prefer to just flash an operating system onto an micro-sd card, 
...... then install to the eMMC AFTER a suitable system is found.

**>  As far as the "NAY SAYERS" are concerned :
   I am a 'GUI' user, (even though I have been 'using' Linux for over 20 years),
But, my Pinephones have been usable for my purposes Talk, Text, wifi at first, (then data later) since back in the Brave Heart days.

I did  "Have to Distro Hop"  a lot at first, UBPorts (Ubuntu) was an early leader, but they then 'dropped the ball' and it was un-usable for months.

Currently for 'working' "Out of the Box" operating systems, I would rate :
1) Mobian/Phosh
2) Post Market/Phosh (PMOS)
3) Arch/Phosh/Dremurs

**.. I Base this on GUI use-ability,
....  #2 and #3 are usable out of the box, but they do require some Linux skills,  if you want to add to them, or change stuff.

-- Of my 5 Pinephones,   My one daily driver I have kept Mobian on, since back when it was still called 'Debian'.

.... IF  the Pinephone did not 'work',  I would have stopped buying them after I bought the first Brave Heart Edition phone.

The Developers are doing a fantastic job with these operating systems,  but getting GUI help here on the Forum can be tough.
>.. as so many want to impress you with pages of terminal code.  ( This forum was a bit more friendly back a few years )

Each person who finds some fault in the Pinephone, ... then they scream that the phone does not work...

... If  'this old Guy'  can use the Pinephone by using just GUI skills,  that kinda says something about the  "NAY SAYERS" ???
    --- (Are they Google Moles or just ___? )

..  GOOD LUCK,  Welcome to the Pine64 Forum.

---

What operating system is on your PC  ?