06-28-2016, 01:02 PM
I sent multiple emails to shipping, sales, and support, even did it from a couple emails addresses, thinking maybe one was getting caught in a spam filter.
I finally sent one, adding "press@pine64", along with the other email addresses, and that finally got a response, along with resolution to my issue. Coincidence? I have no clue. Might have just been I got lucky.
Honestly, I think its a crap shoot as far as a response. You've got a small group of people who saw success beyond their wildest imagination, to the tune of 1.7 million dollars, and thought they could handle shipping and logistics on their own. They're overwhelmed, and won't take the necessary steps to fix things.
What's really sad is, by now, they should know they can't handle the order processing side of the house...and they should have taken steps to outsource this mess to someone who could clean it up for them.
It continues to amaze me they are willing to risk the success of their product hoping people will just be patient. The problem is, its obvious its not just slow shipment, they truly do not appear to have a handle on order fulfillment and whats going on.
And before someone says "but..but..but..its a kickstarter, so they deserve a break...", the issues also involve shipments from the store, so that tosses the "but its a kickstarter issue" excuse right out the window.
I finally sent one, adding "press@pine64", along with the other email addresses, and that finally got a response, along with resolution to my issue. Coincidence? I have no clue. Might have just been I got lucky.
Honestly, I think its a crap shoot as far as a response. You've got a small group of people who saw success beyond their wildest imagination, to the tune of 1.7 million dollars, and thought they could handle shipping and logistics on their own. They're overwhelmed, and won't take the necessary steps to fix things.
What's really sad is, by now, they should know they can't handle the order processing side of the house...and they should have taken steps to outsource this mess to someone who could clean it up for them.
It continues to amaze me they are willing to risk the success of their product hoping people will just be patient. The problem is, its obvious its not just slow shipment, they truly do not appear to have a handle on order fulfillment and whats going on.
And before someone says "but..but..but..its a kickstarter, so they deserve a break...", the issues also involve shipments from the store, so that tosses the "but its a kickstarter issue" excuse right out the window.
