12-08-2020, 09:45 AM
(12-08-2020, 07:36 AM)j68734 Wrote: Paypal has great resources to protect buyers without you having to know all the technical contract stuff, so I'd reach back out to them and try getting them to issue you a refund, including the shipping, VAT, tax etc. They can hold that against an international seller for having breached a contract that they entered into by selling to someone in the US... Keep in mind, I could be wrong, but believe you have to file the dispute with paypal withing 180 days from the time you paid for the item...
Well, like i said, i have opened a dispute after i happened to not get an answer. After the timeframe ended i was not able to do anything with paypal anymore: the support told me, that i sadly missed my chance there and there's nothing else they can do for me. They told me to contact the Verbraucherschutz (customer protection organisation in gernany), but that won't help me much, because Pine64 is not based in germany, or at least the EU. In that case i sadly don't have much more hope than to wait for pine64. Though i have heard some positive news from Luke. Don't know yet though, what will going to happen.
I also hope that your issue will be resolved soon too. It's a bummer how the support is handled currently, but i'm sure there are quite some people trying their best to help.
Greetings
Janik