10-18-2022, 01:21 PM
(This post was last modified: 10-19-2022, 02:36 AM by dreieck.
Edit Reason: More details.
)
Ahoj,
I try to buy some Pinecil-Stuff from the webshop at https://pine64.com/. I want to pay via Credit Card.
But I cannot succeed:
* Whenever I want to use my VISA card (and also my other VISA card) (real credit card, not a debit card, issued by the German bank "DKB"), it says "The card was declined.". I can try again and again.
* Whenever I want to use my MasterCard (real credit card, not a debit card, issued by the German bank "Commerzbank"), it says "bad gateway" and on a second attempt "Sorry, your session has expired. Return to shop", then the shopping cart is empty.
Both cards have some SMS TAN set up, so if my bank needs additional authentication, I should be forwarded via the 3DSecure intermediate to my banks site to enter the security information. But nothing like this happens either.
So, what is wrong? When can I order and pay with credit card? (and not PayPal)?
Browser: Firefox and chromium.
Or, can you make the conversion from USD to EUR? PayPal gets really expensive in doing currency conversions.
Regards!
---
EDIT, a bit later: I now got two confirmation emails of two orders with two differing order numbers. So not sure if the order made it through and I just got an error message? And I just wanted to place one order, because of the error message I tried again, so maybe there was an error message despite sucessful payment? I will see soon ... (I already did reply back to the order confirmation email about that issue.)
---
EDIT2: Now the customer service of Pine64.com did confirm and did cancel one of the doubled orderes. And they charge me a 5% cancellation fee, although all the behaviour of their website did make me think that there was an error with payment, which was the only reason that I tried again.
I try to buy some Pinecil-Stuff from the webshop at https://pine64.com/. I want to pay via Credit Card.
But I cannot succeed:
* Whenever I want to use my VISA card (and also my other VISA card) (real credit card, not a debit card, issued by the German bank "DKB"), it says "The card was declined.". I can try again and again.
* Whenever I want to use my MasterCard (real credit card, not a debit card, issued by the German bank "Commerzbank"), it says "bad gateway" and on a second attempt "Sorry, your session has expired. Return to shop", then the shopping cart is empty.
Both cards have some SMS TAN set up, so if my bank needs additional authentication, I should be forwarded via the 3DSecure intermediate to my banks site to enter the security information. But nothing like this happens either.
So, what is wrong? When can I order and pay with credit card? (and not PayPal)?
Browser: Firefox and chromium.
Or, can you make the conversion from USD to EUR? PayPal gets really expensive in doing currency conversions.
Regards!
---
EDIT, a bit later: I now got two confirmation emails of two orders with two differing order numbers. So not sure if the order made it through and I just got an error message? And I just wanted to place one order, because of the error message I tried again, so maybe there was an error message despite sucessful payment? I will see soon ... (I already did reply back to the order confirmation email about that issue.)
---
EDIT2: Now the customer service of Pine64.com did confirm and did cancel one of the doubled orderes. And they charge me a 5% cancellation fee, although all the behaviour of their website did make me think that there was an error with payment, which was the only reason that I tried again.