Trying to diagnose what's wrong...

[linux_n]

Hello. 

I got a PinePhone a few weeks ago and haven't had any luck getting it activated. 

I added the phone to my Tello account and requested a GSM sim card. Tello runs on Sprint CDMA and T-Mobile GSM, so I figured the T-Mobile side might work. 

Put the card in, went through the online registration process and was immediately told to call Customer Service. 

3 calls, 2 chats and 10 email exchanges later, still no joy. I've combed forums trying to figure out what to try next and I'm pretty much at my wit's end. 

Running Manjaro Phosh B5 installed on the eMMC, phone was originally a KDE Plasma edition, but that install got hosed on day 1...lol. At the current time, nothing is working...calls, texts, data, etc. I should have access to all of these in my Tello account, which is paid up. 

I have also downloaded the Multi Boot and tried several different systems, no joy. 

I keep getting a message in Modem Manager that says "Modem must be registered in mobile network to connect to Internet." Occasionally, I will get a flurry of activity in which the status bar at the top flashes either "4G" or "3G" on and off, very quickly, for about 3-4 seconds, then the bars disappear and the 3G/4G goes away. 

Changing the APN does nothing. I've pulled and reinserted the sim, restarted the phone, turned the phone on and off 100 times. 

I'm open to suggestions!

I was also interested in the tello carrier for pinephone. Did you ever get the tello working with your pinephone any updates? If not which carriers service worked on your pinephone?