I'm going through a similar situation as my DHL package was lost in the mail. I'm trying to get a refund and pine64 keep ignoring my emails. I have also opened a ticket and did not get a response. The first time pine64 mentioned that I have to request a claim dispute number. After speaking to DHL and informing pine64 of the situation, I haven't heard back since. DHL says the shipper has to dispute the claim. Its hard to get anything done when they ignore the emails/tickets put in place.
Pine64 doesn't respect its return and refund policy
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