What could we do better?
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40
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13.68%
13
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3
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13
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2
Nothing
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24
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How did we do this year and what could be done better?
#6
I think it has been an extraordinary year the the PINE64 team managed to pull off.

Innovation and technology wise it was an unparalleled achievement, at least I am not aware of anything similar. 

The one thing I want to call out for improvement is customer communication in difference to community communication.

Once you order you get hardly any feedback. If you get a message it’s probably not correct. e.g. PBP delivery in October announcement was actually end November. There were good reasons, but the comms were still so so

My feeling is that many customers don’t even mind and are aware what great work you do, but the daily, sometimes hourly questiosn in the chat when a delivery is to be expected shows that that is something that can be worked on. Some mass email to the s outstanding customers or so .At the bare minimum mention on the order form that comms will be thin to manage expectations. But better to improve this.As simple open source CRM maybe?

This basically reflects that you say you moved from a niche ARM solution provider to a mainstream provider.

This needs to be reflected in the business process. If you try to run a medium sized company with the processes of a small one you will not be happy, and in a consequence your customers neither.

That said, this can be a problem for another year. This year was a great success and celebration is on order :-D


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RE: How did we do this year and what could be done better? - by Surehand53 - 12-06-2019, 07:11 AM

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