10-05-2017, 01:55 PM
the thing with android root is that historically apps have checked for necessary file [su] in specific locations to determine if your device is rooted and if the specific file is not there then your device is not rooted as far as that app is concerned. so then came systemless root and many apps would report no root because the file[s] were not there. so, there are still many apps out there that do report no root when in fact there is. this is not to say that is your problem, just an interesting aside. but, it turns out that there are many ways to achieve root so you would need to check with developer to learn why your system is rooted