(03-04-2017, 11:16 AM)cmroberts Wrote: I really thought this was a reputable company, but I have been trying to get in touch with someone since Feb 2,2017.
Christopher, Sorry to hear that... it doesn't sound good! I've had long support tickets in the past, but everything was resolved in the end. You might have had the misfortune to have been caught in the throws of Chinese New Years. As Marcus said, try bumping the support ticket again, and if that doesn't give anything within 72 hours, send tllim a PM with the ticket number so he can liven things up!
I think he'll be pretty concerned with this, as the support tickets were supposed to be replied to within 24 hours IIRC! 
Pete