As an anecdotal warranty service data point, my Pinebook Pro screen backlighting failed in its first day of use, rendering the screen unusable. It took nearly three weeks to complete a round trip to the Pine64 service center, located only two US states away, and I had to pay for the shipping to the center. I believe Pine64's warranty service was acceptable, but given that the PBP only worked for a few hours after I received it, it was not commendable. I've had experiences with other non-"community" business model companies that have immediately sent me a replacement product, along with a pre-paid return shipping sticker, after experiencing even less immediate infant mortality failures.
My 9 month old Pinephone will need a new screen soon. Once again, I accept the warranty limitations but, given that these Pinephone LCD failures are latent and take months to manifest, I'm concerned that new replacement screens will continue to be defective in high numbers. In buying a replacement screen, I'm worried that I could be throwing more good money after bad with the expectation of satisfactorily and permanently correcting an uncorrectable problem. Priced at 47 USD, including standard non-courier shipping costs, the screen is not cheap. If all the screens are defective, 50+ USD per year for periodic screen replacements is about half of what I've been paying for my pre-paid cellular service--assuming the screens continue to be available!
I'd like to know the Pinephone screen FIT (failure in time) data. I'd also like to hear from Pine64 that the screen defect has been identified and corrected within Pine's inventory of screens. Sadly, if Pine has the same warranty deal with its vendors as we have with Pine, then Pine might be in possession of a sizable inventory of defective screens, with no recourse other than to discard the screens at a great monetary loss, or pass them off to the Pine community.
My 9 month old Pinephone will need a new screen soon. Once again, I accept the warranty limitations but, given that these Pinephone LCD failures are latent and take months to manifest, I'm concerned that new replacement screens will continue to be defective in high numbers. In buying a replacement screen, I'm worried that I could be throwing more good money after bad with the expectation of satisfactorily and permanently correcting an uncorrectable problem. Priced at 47 USD, including standard non-courier shipping costs, the screen is not cheap. If all the screens are defective, 50+ USD per year for periodic screen replacements is about half of what I've been paying for my pre-paid cellular service--assuming the screens continue to be available!
I'd like to know the Pinephone screen FIT (failure in time) data. I'd also like to hear from Pine64 that the screen defect has been identified and corrected within Pine's inventory of screens. Sadly, if Pine has the same warranty deal with its vendors as we have with Pine, then Pine might be in possession of a sizable inventory of defective screens, with no recourse other than to discard the screens at a great monetary loss, or pass them off to the Pine community.
