08-31-2021, 07:13 AM
You're mixing "community" and "retail" pricing into the conversation which is irrelevant. Last time I checked, no PINE64 retail stores have opened up since the announcement and there has been no further information about the progress of setting these up; I think we can safely assume this project has been silently abandoned.
No, it's not. Re-read the updated OP. The support team had asked me, unprompted, to send in my phone with a faulty screen after I sent them a description and photos of the issue: "As per the LCD screen issue, you are required to ship the PinePhone without battery and accessories to the below address. As our engineer would like to find the root cause of the issue." They claimed they'll send me a replacement, again unprompted. It's been over a month however and they have yet to ship a replacement or my old phone back, giving me a non-working (most likely fake) shipment tracking number after inquiring about its status. I'm a aware that's a whole another issue, though it does not inspire confidence.
(08-31-2021, 06:49 AM)lot378 Wrote: Trying to negotiate for a discounted screen or a guarantee it will not go wrong again is an unreasonable position to take.
No, it's not. Re-read the updated OP. The support team had asked me, unprompted, to send in my phone with a faulty screen after I sent them a description and photos of the issue: "As per the LCD screen issue, you are required to ship the PinePhone without battery and accessories to the below address. As our engineer would like to find the root cause of the issue." They claimed they'll send me a replacement, again unprompted. It's been over a month however and they have yet to ship a replacement or my old phone back, giving me a non-working (most likely fake) shipment tracking number after inquiring about its status. I'm a aware that's a whole another issue, though it does not inspire confidence.
