08-16-2021, 06:07 AM
(08-11-2021, 10:39 AM)ridecar2 Wrote: After a very lackluster response from support I have offered to send my phone to Pine64 at their cost so that their engineers can examine a case where a phone with none of the environmental factors listed on the questionnaire has this issue. Hopefully they accept and take this somewhat seriously in the further development of the PinePhone.
That's exactly what I've done, actually. I didn't even have to offer to send my PinePhone to them, the support representative had asked me to do so unprompted after I described the issue and sent photos of the defect. They have received it, confirmed the issue and my replacement should be on its way now; no word on what could've caused it or what their engineer found though.
