Screen dying already?

[Gribouille]

Hello,

The 10 of July I've made a ticket. The reply (12 of July) was not what I was expected and the ticket was closed. New reply for me, reminder the 19 of July : nothing. As proposed by the support, I asked the help of the 'sales', their reply indicate because it's a product issue, the support manage the ticket.
I don't know how I must wait to have a reply from the support

PinePhone bought in November 2020, unusable in July 2021

PINE64's own website would say otherwise:

For all enquirers regarding sales, shipping, warranty and returns please contact the relevant Pine Store ltd. email or use the online support system.

For all other inquiries, including help with setting up your device or resources contact members of the PINE64 community by pressing the Web Chat button.

For general queries and information
info@pine64.org

For support related queries
support@pine64.org

For sales/wholesale related questions
sales@pine64.org

I don't really know what else you could do other than opening a new ticket, describing that your PinePhone is unusable just over half a year after purchase due to a screen defect, perhaps attaching photos of it and mentioning that your previous ticket was wrongly closed. Persistence is often necessary when dealing with manufacturers (among other players on the market), especially when things go south after they already have your money.

The 'Sales' reply was forwarded to 'info@pine64.org'. The ticket is always open. The sender for my ticket was 'support@pinemicrosystemsinc.zohosupport.com'. Ok, I wait few days and I forward the Sales's e-mail to 'support@pine64.org' if I have no reply.