PINE64   ›   PineTab   ›   General Discussion on PineTab   ›   Ascendia Post halted service

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Ascendia Post halted service
ashley123
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#1
08-06-2020, 11:33 AM
I had an email this morning  to say that Ascendia Post as halted service and would I like to upgrade to DHL?

Has anyone else heard or know about this?
karlyn
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#2
08-06-2020, 12:18 PM (This post was last modified: 08-07-2020, 04:33 PM by karlyn.)
(08-06-2020, 11:33 AM)ashley123 Wrote: I had an email this morning  to say that Ascendia Post as halted service and would I like to upgrade to DHL?

Has anyone else heard or know about this?

I've been hoping for an "option" to upgrade to DHL myself.   However,  I have not received the message you describe as of yet.
Lex-2008
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#3
08-06-2020, 01:30 PM
If it's about https://www.asendia.com/ then I don't see such statement on their site.
keithzg
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#4
08-06-2020, 11:26 PM
(08-06-2020, 01:30 PM)Lex-2008 Wrote: If it's about https://www.asendia.com/ then I don't see such statement on their site.

I got the same email. It reads as follows:


Quote:Dear PineTab Patron,

We would like to inform you due to Asendia Post has halted service, may we know would you like to pay additional shipping cost $4 upgrade to DHL Express shipping?

If yes, we will send request money $4 via PayPal to you upon receive your reply. 

Order will be automatically cancel after August 9, 2020 if no responded.   

Sorry for any inconvenience in such a short notice.

Regards,
Pine64 team


I'd like to assume it's legitimate, but the lack of mention on https://www.pine64.org/shipping/, https://www.pine64.org/blog/, https://twitter.com/thepine64/with_replies, https://fosstodon.org/@PINE64, etc, not to mention the very poor English, has me skeptical . . .
tophneal
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#5
08-07-2020, 07:45 AM
Unfortunately, I don't think poor English can be an immediate disqualifier. IIRC much of the support team is based in China (mainland or HK.) I have received a few emails from Pine in the past where the English was not the clearest.

@Luke, I know you're on holiday, but do you have any insight? Deadline's not far for these patrons, if this is legit. Or, perhaps @tllim would know?
Luke
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#6
08-07-2020, 08:53 AM
(08-07-2020, 07:45 AM)tophneal Wrote: Unfortunately, I don't think poor English can be an immediate disqualifier. IIRC much of the support team is based in China (mainland or HK.) I have received a few emails from Pine in the past where the English was not the clearest.

@Luke, I know you're on holiday, but do you have any insight? Deadline's not far for these patrons, if this is legit. Or, perhaps @tllim would know?

I am indeed on holiday. I'll bring this to TL's attention however Smile
You can find me on IRC, Discord and Twitter


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tllim
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#7
08-07-2020, 10:13 AM
Regarding the Pinetab shipping, when the promotion starts, Pine Store assumes Asendia able to resume operation but until now we knows their operation still halt. There are few PineTab shipping cases that new shipping company (4px) not able reach using normal shipping and logistic team send out email to advise for upgrade to DHL.
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tophneal
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#8
08-07-2020, 10:23 AM
Thanks, @tllim! I'll post a link to your reply in the chat, so those there will know too
Beattie
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#9
08-07-2020, 10:57 AM
(08-07-2020, 10:13 AM)tllim Wrote: Regarding the Pinetab shipping, when the promotion starts, Pine Store assumes Asendia able to resume operation but until now we knows their operation still halt. There are few PineTab shipping cases that new shipping company (4px) not able reach using normal shipping and logistic team send out email to advise for upgrade to DHL.
When I placed my order I intended to select DHL but that selection got lost. When I enquired about changing shipping the only solution offered was to cancel and reorder unfortunately the PineTab preorder was sold out. Is it possible (especially with the political situation at USPS) to change my shipping selection?
tllim
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#10
08-07-2020, 05:20 PM
(08-07-2020, 10:57 AM)Beattie Wrote:
(08-07-2020, 10:13 AM)tllim Wrote: Regarding the Pinetab shipping, when the promotion starts, Pine Store assumes Asendia able to resume operation but until now we knows their operation still halt. There are few PineTab shipping cases that new shipping company (4px) not able reach using normal shipping and logistic team send out email to advise for upgrade to DHL.
When I placed my order I intended to select DHL but that selection got lost. When I enquired about changing shipping the only solution offered was to cancel and reorder unfortunately the PineTab preorder was sold out. Is it possible (especially with the political situation at USPS) to change my shipping selection?

Please immediately contact sales@pine64.org. They are in the in middle of preparing shipping arrangement.
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