USB3 external disk not showing up

[Luke]

[edit 3] Think I traced the problem to ehci --- does anyone know how to disable it in the kernel ? 

Hello

I connected an external usb3 hdd to the Pine64 (formated ext4) and it cannot see it. I have tried fdisk -l and nothing. 

Any suggestions would be very welcome. 

Cheers ! 

Luke

[edit] Dont know if this helps but the the bus with the drive connected returns no id: 

Bus 002 Device 125: ID 2537:1066

[edit 2] I did  "dmesg | more" to see if the drive is throwing out any errors and, as it turns out, it keeps connecting and disconnecting. Does anyone have any idea what is causing this ? 

Here is tiny fraction of the output im getting: 

412] usb 2-1: new high-speed USB device number 72 using sunxi-ehci
[ 9395.840400] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9395.840952] scsi1924 : usb-storage 2-1:1.0
[ 9400.188888] ehci_irq: highspeed device disconnect
[ 9400.188987] usb 2-1: USB disconnect, device number 72
[ 9400.256204] ehci_irq: highspeed device connect
[ 9400.559142] usb 2-1: new high-speed USB device number 73 using sunxi-ehci
[ 9400.711193] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9400.711743] scsi1925 : usb-storage 2-1:1.0
[ 9405.069650] ehci_irq: highspeed device disconnect
[ 9405.069741] usb 2-1: USB disconnect, device number 73
[ 9405.136752] ehci_irq: highspeed device connect
[ 9405.439593] usb 2-1: new high-speed USB device number 74 using sunxi-ehci
[ 9405.591582] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9405.592130] scsi1926 : usb-storage 2-1:1.0
[ 9409.940942] ehci_irq: highspeed device disconnect
[ 9409.941035] usb 2-1: USB disconnect, device number 74
[ 9410.006389] ehci_irq: highspeed device connect
[ 9410.310268] usb 2-1: new high-speed USB device number 75 using sunxi-ehci
[ 9410.462265] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9410.462816] scsi1927 : usb-storage 2-1:1.0
[ 9414.812111] ehci_irq: highspeed device disconnect
[ 9414.812208] usb 2-1: USB disconnect, device number 75
[ 9414.877459] ehci_irq: highspeed device connect
[ 9415.180944] usb 2-1: new high-speed USB device number 76 using sunxi-ehci
[ 9415.333959] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9415.334531] scsi1928 : usb-storage 2-1:1.0
[ 9419.683033] ehci_irq: highspeed device disconnect
[ 9419.683130] usb 2-1: USB disconnect, device number 76
[ 9419.748463] ehci_irq: highspeed device connect
[ 9420.051623] usb 2-1: new high-speed USB device number 77 using sunxi-ehci
[ 9420.203615] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9420.204156] scsi1929 : usb-storage 2-1:1.0
[ 9424.564167] ehci_irq: highspeed device disconnect
[ 9424.564263] usb 2-1: USB disconnect, device number 77
[ 9424.629605] ehci_irq: highspeed device connect
[ 9424.941981] usb 2-1: new high-speed USB device number 78 using sunxi-ehci
[ 9425.094025] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9425.094565] scsi1930 : usb-storage 2-1:1.0
[ 9429.435213] ehci_irq: highspeed device disconnect
[ 9429.435307] usb 2-1: USB disconnect, device number 78
[ 9429.500659] ehci_irq: highspeed device connect
[ 9429.812656] usb 2-1: new high-speed USB device number 79 using sunxi-ehci
[ 9429.964652] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9429.965191] scsi1931 : usb-storage 2-1:1.0
[ 9434.306259] ehci_irq: highspeed device disconnect
[ 9434.306356] usb 2-1: USB disconnect, device number 79
[ 9434.371675] ehci_irq: highspeed device connect
[ 9434.683325] usb 2-1: new high-speed USB device number 80 using sunxi-ehci
[ 9434.835319] usb-storage 2-1:1.0: USB Mass Storage device detected
[ 9434.835868] scsi1932 : usb-storage 2-1:1.0
[ 9439.207440] ehci_irq: highspeed device disconnect
[ 9439.207537] usb 2-1: USB disconnect, device number 80

[rahlquist]

Silly Q, is the drive powered by the USB port?

[Luke]

Silly Q, is the drive powered by the USB port?

Not a silly question. It is bus powered but I tried it with an externally powered hub, so I know that its not the problem.

[rahlquist]

Silly Q, is the drive powered by the USB port?

Not a silly question. It is bus powered but I tried it with an externally powered hub, so I know that its not the problem.

Could be a compatibility problem with the USB 2.0 port.

[Luke]

Silly Q, is the drive powered by the USB port?

Not a silly question. It is bus powered but I tried it with an externally powered hub, so I know that its not the problem.

Could be a compatibility problem with the USB 2.0 port.

I find it more and more probable that its an ehci problem. Got any ideas how to disable ehci in the kernel by any chance ? (I tried blacklisting it in /etc/modprobe.d/  and it didnt work) 

[rahlquist]

Do you have only the one usb 3.0 device plugged in?

[Luke]

Do you have only the one usb 3.0 device plugged in?

Yup, nothing else - except Ethernet.

[rahlquist]

Main reason I ask is it looks as is the Orange Pi had a similar issue. I the case over there if you hooked a high speed and a low speed device to the Orange Pi it would disable the high speed device until reboot. ref: https://www.bountysource.com/issues/3089...an-be-used maybe one of the linux devs can take a look, see if it may be related.

[Luke]

Main reason I ask is it looks as is the Orange Pi had a similar issue. I the case over there if you hooked a high speed and a low speed device to the Orange Pi it would disable the high speed device until reboot. ref: https://www.bountysource.com/issues/3089...an-be-used maybe one of the linux devs can take a look, see if it may be related.

Ah ok, thank for this. Will try to connect a low-speed (USB2 I presume) device and see if that will solve my problem. Back in a couple of min with an answer.

---

So it sees my usb2 thumb drive without any problems, but still not my USB3 device [edit] I found something else that is strange - the 64 GB usb2 drive doesnt show us under usb 2 in fdisk -- only under usb 1

Disk /dev/mmcblk0: 29 GiB, 31104958464 bytes, 60751872 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0xdce985d5

Device Boot Start End Sectors Size Id Type
/dev/mmcblk0p1 40960 143359 102400 50M c W95 FAT32 (LBA)
/dev/mmcblk0p2 143360 60751871 60608512 28.9G 83 Linux


Disk /dev/sda: 58.5 GiB, 62774706176 bytes, 122606848 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x7b8c4c39
ubuntu@localhost:~$

[baryluk]

At least on my pine. I do not see xhci or speeds beyond 480M in lsusb. I tried with external usb3 card reader and with usb3 powered hub. They connect via usb2 to my pine for now.