08-30-2021, 02:03 AM
(08-29-2021, 06:16 PM)lot378 Wrote: It is regrettable and I understand you, however those are the facts and explanation for why support tickets are shutdown or appear ignored - it was never good advice to recommend you or anyone else try that route. There is no recourse for a refund of the phone or a free of cost replacement screen after the warranty period has ended (and still difficult before it ends).
It would be useful to the community, however, if you did buy and install a new screen and reported what happens.
And it is quite likely, also, to be the only way any traction can be made in discovering if the screen does in fact have a quality issue and is not fit for purpose. It would take several users in the same situation as well. Remember, before you lash out again we are ALL community users and bought our Pine64 products under the same terms and conditions as you.
I think the frustration rather comes from Pine64 having been aware of this issue for months and seemingly being interested in user feedback to investigate the issue in the beginning (they said they were investigating, also asked for a faulty device to inspect it), but now apparently just deny the issue or at least don't respond to it at all. No updates, acknowledgement or anything else was given after the early info about investigation while the reports here are piling up. Having experienced Pine64 as a company that is usually very transparent and user (or rather developer) friendly and interested in working with the community, I also find this frustrating.
Anyway, my new screen should arrive soon, so I'll report back in half a year.