Screen dying already?

[Gribouille]

It is regrettable and I understand you, however those are the facts and explanation for why support tickets are shutdown or appear ignored - it was never good advice to recommend you or anyone else try that route. There is no recourse for a refund of the phone or a free of cost replacement screen after the warranty period has ended (and still difficult before it ends).

It would be useful to the community, however, if you did buy and install a new screen and reported what happens.

And it is quite likely, also, to be the only way any traction can be made in discovering if the screen does in fact have a quality issue and is not fit for purpose. It would take several users in the same situation as well. Remember, before you lash out again we are ALL community users and bought our Pine64 products under the same terms and conditions as you.

@Lo378,

In my case, from the beginning, I've reported my usage of my PinePhone here : 2020-11-13 Image status. I've reported my errors, what's doesn't work, what'is working today, what I like, … I try to participate to the user community of the PinePhone and on other subjects.

In this thread, a particular hardware problem is discussed. It's normal for me. Or, may be you think that a hardware problem can't be discussed ? I suppose that your reply is 'no, it could be.'.

Now, the 'delamination' problem exist. A rare problem, but now I can't use my PinePhone, because a full line of the screen is died.

I've explained in my tickets, in my posts, that a understand that some problems could occur, that I accept this. I've proposed to send my PinePhone. In my idea, understand the origin of the problem is important.

Even if I bought a new screen, what's happen if the same problem occurs ? The cost for me is 50 % higher than the price of the screen. After, I must replace myself the screen, it's not so easy, but I accept this. An advantage of the PinePhone is to be able to replace each part, I like this.

I don't think that it is good for the community to have a hardware problem and to ignore it. At the moment, it's what do Pine64, the seller of the hardware.

Now, if in this thread we have no communication of Pine64, it's awkward. I could try to make many things to help the community in this particular problem, but at a moment, I can't make more. I need the help of Pine64 to continue to move forward.

Because of the silence of Pine64 in this thread, I've tried to open a ticket. The reply was :

Unfortunately, as per your order#151001 warranty is expired.
– All single board and accessories sold on the Pine Microsystems Inc. (PINE64) store are entitled to a 30 days Limited Warranty against defects in materials and workmanship.

I've proposed to send my screen. I've written that I understand that is difficult to send a free new screen in this situation and I've proposed to share the costs. I think it is a good solution, because there is no way to know if the problem will be present on the new screen if it provides from a bad batch.

But there is always no response from Pine64. This is the main problem. A problem could exist, the most important is how to solve it. A second ticket wasn't assigned : it will not be managed ! Always no communication, no way to discuss.

After more of one month of silence, I've open a thread : Pine64 quality of the hardware support : the PinePhone case. Always no communication, or proposition like 'Could you send your screen ?'.

In this thread, there is the following comment :

Would @Luke or @tllim care to comment what is going on? Why is the support team treating different people with the same issue differently?

So, I have send a private message to @Luke and @tllim, I'm waiting a reply at this moment.

To be complete about the management of this situation, please,

• could you logout from the forum;
  
• go to the 'General' section https://forum.pine64.org/forumdisplay.php?fid=74
  
• look at the counter of view of the thread ( Pine64 quality of the hardware support : the PinePhone case.) before read it ;
  
• read this thread (as an anonymous user);
  
• leave the thread;
  
• look at the number of view of the last thread ?
  

From more than one week, I see that the counter of view doesn't progress like any other counter. The thread will be forgotten in few days, because the counter of views doesn't progress as expected.

If Pine64 could communicate, the situation will be better.

If Pine64 propose that I send my screen and buy a new screen with a real discount (agree to discuss about this with Pine64), I will be happy. Why ? 

• Because it's a solution that establish the existence of a particular problem that I can not solved with my soldering iron or a screwdriver. 
  
• Because if the problem exists on the new screen, I know that there is an affordable solution.
  
• Because I can continue to use my sole smartphone, the PinePhone, as my daily phone.
  
• Because this show that Pine64 has the desire to solve the problems even if they are rare and they want to participate to the community.
  
• So I'm will be happy to buy some new Pine64's products. I was waiting for the new PinePhone's keyboard, the PineNote and other things.
  
• Because I could be confident in the hardware vendor 'Pine64'.