Screen dying already?

[503d]

Bought in mid February 2021
First symptoms: 12.06.2021
Unusable: 02.08.2021

This day I submitted ticket in mentioned zoho system

I got no reply. Now is 23 days.

I'm not sure how to read this and what to do now...
I'm coder, linux passionate and regular user, so I have no problem with OS as I understand that it's not trivial to make it work smoothly.
I'm just disappointed with this defect and Pine64 reaction.

Maybe it's time to?
- make statistic about what % of pinephones overall have this defect
- post result on main page and warn new customers
- ask some article writers like linmob, linuxsmartphones to help with making statistics and spread this thread.

I live in country where authoritarian regime is booming, I've also bought pinephone to protect myself from massive surveillance as journalists explored some worrying facts, also I have no possibility to leave now.

Please also consider it might be a big problem for people that doesn't earn money in $.
For $ people pinephone is no cost and they can just buy new one.
For me after convert (including tax and shipping) it costs like 1050$ for you which is price of at least 2 times better mid-range smartphone.
but I think the better comparsion is: this is costs of 1/3 average income in this country, where 2/3 goes for just life which is: paying rent, installments, groceries, fuel etc.

Please don't get me wrong, I love that project I watch how it develops prettily, I also develop apps for Linux mobile.
I just want Pine64 takes it seriously and be aware what is the real target audience of Pinephone.