Screen dying already?

[marcih]

Hello,

The 10 of July I've made a ticket. The reply (12 of July) was not what I was expected and the ticket was closed. New reply for me, reminder the 19 of July : nothing. As proposed by the support, I asked the help of the 'sales', their reply indicate because it's a product issue, the support manage the ticket.
I don't know how I must wait to have a reply from the support

PinePhone bought in November 2020, unusable in July 2021

PINE64's own website would say otherwise:

For all enquirers regarding sales, shipping, warranty and returns please contact the relevant Pine Store ltd. email or use the online support system.

For all other inquiries, including help with setting up your device or resources contact members of the PINE64 community by pressing the Web Chat button.

For general queries and information
info@pine64.org

For support related queries
support@pine64.org

For sales/wholesale related questions
sales@pine64.org

I don't really know what else you could do other than opening a new ticket, describing that your PinePhone is unusable just over half a year after purchase due to a screen defect, perhaps attaching photos of it and mentioning that your previous ticket was wrongly closed. Persistence is often necessary when dealing with manufacturers (among other players on the market), especially when things go south after they already have your money.

the screen right above of the SoC is extremely overheated when charging, it goes beyond 55 degrees celsius which is the limit for human skin to have continuous contact, still the screen works fine but I believe it will be damaged soon, a solution could be to make the phone thicker by making a silicone pad on the circumference, I have done the same on iphone 6 due to some other problem

55°C may be the limit for human skin touch, but ought under no circumstances be enough to cause phone screen delamination. I don't believe the issue was caused by heat either: I didn't notice the issue worsening after exposing the phone to high temperatures or slowing down after applying thermal throttling. What I did notice was the delamination spreading when the screen was exposed to sunlight. Nevertheless, still unacceptable for a phone.