Refund Limbo

[Gottowt]

I have decided to cancel my pinephone order because of financial problems, the sales team did not respond to my emails so instead I have contacted the support team. The support team said that they cancelled the shipping of my phone but that I would have to wait for the sales team to contact me for a refund. The sales team just blanks me. Now I am at a spot where I will not get my phone because it won't be shipped to me nor will I get a refund for it. If someone here is capable of helping me please do so.