failed to read who am i

[TRS-80]

Seems your phone is having an existential crisis. 

I hope you appreciate the attempt at levity, until someone else can come along with a more helpful answer.



And jokes aside, sorry to hear you're having issues right out of the gate.  I hope it has not dampened your excitement for your new PinePhone too much.

Have you tried flashing another OS?  If you have some spare SD card laying around[0], you can do so without even disturbing whatever is on the eMMC.

[0] And you probably should, once you start to play around with these devices, and SBCs, etc...