10-19-2020, 11:03 AM
"Anyway, now PayPal has denied my claim because the item was sold in "as is" condition, so I am responsible for the purchase amount."
This sucks. Buying from Pine64 shouldn't be some kind of lottery where you either get a great phone or a defective one. And while i fully understand that they do not provide the software and therefore are not responsible for it they should step in if a hardware defect occurs. And if they don't when a PayPal case is opened they should tell you so. In fact, they should reply to emails quickly even if it's just some info that you have to wait for 2 weeks. But to not reply and then to refuse to do anything once a PayPal case is opened seems unfair. To say the least.
This sucks. Buying from Pine64 shouldn't be some kind of lottery where you either get a great phone or a defective one. And while i fully understand that they do not provide the software and therefore are not responsible for it they should step in if a hardware defect occurs. And if they don't when a PayPal case is opened they should tell you so. In fact, they should reply to emails quickly even if it's just some info that you have to wait for 2 weeks. But to not reply and then to refuse to do anything once a PayPal case is opened seems unfair. To say the least.