LAN/NIC problem

[jandvs]

Really?  This is the response?  Very disappointed in this product and their support.

Code:

support@pine64.org  Today at 3:18 PM
To    
James Smith
Message body
Hello James,

Thank you for communicating with support@pine64.org.

There are discussions at http://forum.pine64.org/ and we hope you join them for your issue discussion.

Warm regards,

support@pine64.org

Sent from Mail for Windows 10

From: James Smith
Sent: Tuesday, September 6, 2016 5:55 AM
To: Pine64 No-reply
Subject: Support Ticket #113. No response.

I opened a support ticket on 9/2/2016, but have not received any response.  https://support.pine64.org/portal/ticket/113

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Subj: Pine 64+ 2GB with defective gigabit port

I received my pine64 in June from the KickStarter campaign. I tried it out and had all sorts of trouble with all the different images.  I recently discovered it all came down to the ethernet port not working with gigabit.  Like many other's I've read about, it works when forcing it down to 100mb/s, but at gigabit speed, it gets severe packet loss and cannot establish any internet connections.

Can this board be replaced with one that works properly?

My backer number is: 19,892
My EMS Tracking# was: LS890677125CN

Thank you,
James Smith