12-24-2023, 09:45 PM
(This post was last modified: 12-24-2023, 09:46 PM by Kevin Kofler.)
Sounds like a faulty USB port. Or even the whole USB subsystem – does the modem (an internal USB device) work? It should also show up in lsusb (it is a Quectel device). And anything you plug into the USB-C port, either directly or through an adapter, hub, or dock with USB-A ports that plugs into the USB-C port, should definitely show up in lsusb at the very least. Unless said USB device is defective, turned off, or insufficiently powered (some devices require an external power supply and/or a USB port delivering more power than required by the spec), of course.
I have an original PinePhone (my old one, I had to get a new one to replace it) where the USB subsystem failed (the modem vanished from USB despite being soldered on, and the USB port for external devices stopped working for anything other than charging / power supply), but that was after a year and a half, not right when the device was shipped.
I would suggest that you contact the support of the store from which you bought the device (the Pine64 support if you bought the device directly from the Pine64 Store, the reseller's support if you went through a reseller, and note that the Pine64 EU Store is also a reseller). And do it quickly because the Pine64 Store only offers 30 days of warranty. (Resellers can set their own warranty periods, but they are likely to not offer anything longer than required by law.)
I have an original PinePhone (my old one, I had to get a new one to replace it) where the USB subsystem failed (the modem vanished from USB despite being soldered on, and the USB port for external devices stopped working for anything other than charging / power supply), but that was after a year and a half, not right when the device was shipped.
I would suggest that you contact the support of the store from which you bought the device (the Pine64 support if you bought the device directly from the Pine64 Store, the reseller's support if you went through a reseller, and note that the Pine64 EU Store is also a reseller). And do it quickly because the Pine64 Store only offers 30 days of warranty. (Resellers can set their own warranty periods, but they are likely to not offer anything longer than required by law.)
