Where's the parts?

[wibble]

The pinephone ad site is quoted as below saying:

""How repairable is the PinePhone Pro?

Just as the original PinePhone, the PinePhone Pro is built to be user repairable and we will offer spare parts in the Pine Store. The store’s selection will include all parts that frequently break if the device is dropped (the screen, back case and mid section) as well as all electronic components, including the mainboard.

The PinePhone Pro is held together by standard Phillips screws –  all you need to repair it is a suitable screwdriver and some spare time. ""



Where are the parts promised to be made available?  I am totally frustrated at not being able to replace the sd/sim holder on my PPP.  No response on multiple emails to pinephone except to say that my query was forwarded to "parts dept".  I see no real parts list in the store except for backcovers, new phones or addon components.

A crazy offer was made by pinephone re: sd/sim card holders.  Take your phone to a repair shop, take pictures, send them to China, wait for a reply, then maybe you'll get a $0.35 free part in the mail.  You have to pay for the shipping.  Has anyone gone through this process?  Has anyone received a new sd/sim holder?

The above steps to replace a sd/sim card holder in the pinephone replacement program above do not seem compatible with their advertised goals stated in the advertising.

If I was a lawyer, or familiar with the procedures I would instigate a class action suit on behalf of the pinephone customers against pinephone.  I think there is grounds. Of course collecting from a chinese entity is probably impossible.

So, anyone received a replacement sd/sim card holder?

tom kosvic

Please see TL's reply here regarding the replacement of the SIM/microSD card reader: https://forum.pine64.org/showthread.php?...#pid108861

Mind that the slot is soldered and highly difficult to repair individually, that is something a good phone repair shop has to do in most cases. Such parts are also not sold individually for the regular PinePhone, instead the full mainboard is one replacement part (as you quoted yourself above). Can you clarify which of the steps to get the replacement part you're having trouble with or you think is crazy, the step to take one picture or the step to open a ticket under support.pine64.org? If you are having trouble with either step 1 or 2 please let us, the community, know how we can help you. Mind that threatening people (and especially FOSS companies) with legal steps will usually not increase the quality of replies.

Presumably linking TL's reply is for the benefit of others, not the OP who has already replied to it:
https://forum.pine64.org/showthread.php?...#pid108935

The 'please contact us' part is a recurring point of difficulty where people complain about having tried to make contact and had no response. In some cases this is apparently because their message has been interpreted as being abusive, and intentionally not replied to. While I can understand the idea, if you don't tell the sender why you aren't responding it just looks like more bad customer support and causes further frustration. I've no idea whether that's the case here, or just a reaction to what seems a long winded route to getting a cheap part with relatively expensive shipping.

I still don't see what's difficult about sharing the datasheet for the part so we can at least look for a local source of an equivalent:
https://forum.pine64.org/showthread.php?...#pid108892