Motor is always on, always

[Motor_why]

Hello wonderful Pine64 people,

First off, I read all the other threads on vibrating and motors on this forum for the pinephone. I don't see a fix for my problem with an otherwise cool phone. I got my really cool pinephone in the mail earlier this month, and it vibrates all the time it is on. Before the booting even shows light on the screen, the motor is vibrating. It vibrated from the first moment I turned it on. It vibrates after the screen shuts down, and up until the phone is completely off. It vibrates now. I tried booting a different OS to see if it the motor still runs all the time, it does, it still has the same issue. So, it likely isn't a programming issue. When I contacted support I was told: 

Hello (Motor_why),

Please to inform you that the PinePhone batch consider as developer state, for more info on PinePhone bring up, please visit PINE64 forum and also communicate with developers at PinePhone IRC, http://www.pine64.xyz, /join #pinephone


Your understanding and patience is greatly appreciated.

support team#2...


I don't know what to do. I am now posting here, Reddit. The private outreach didn't work, and since I can't return it for a phone that is vibrating all over, I'm willing to do what people recommend. 


I really want this phone to work. 


Sincerely,
Motor_why

[Charims]

Hello wonderful Pine64 people,

First off, I read all the other threads on vibrating and motors on this forum for the pinephone. I don't see a fix for my problem with an otherwise cool phone. I got my really cool pinephone in the mail earlier this month, and it vibrates all the time it is on. Before the booting even shows light on the screen, the motor is vibrating. It vibrated from the first moment I turned it on. It vibrates after the screen shuts down, and up until the phone is completely off. It vibrates now. I tried booting a different OS to see if it the motor still runs all the time, it does, it still has the same issue. So, it likely isn't a programming issue. When I contacted support I was told: 

Hello (Motor_why),

Please to inform you that the PinePhone batch consider as developer state, for more info on PinePhone bring up, please visit PINE64 forum and also communicate with developers at PinePhone IRC, http://www.pine64.xyz, /join #pinephone


Your understanding and patience is greatly appreciated.

support team#2...


I don't know what to do. I am now posting here, Reddit. The private outreach didn't work, and since I can't return it for a phone that is vibrating all over, I'm willing to do what people recommend. 


I really want this phone to work. 


Sincerely,
Motor_why

Hey Motor_Why,

I had a very similar issue and was able to resolve very carefully with disassembling the back case, and very gently moving a wire that was pinched. Only tool needed was a small screwdriver. Maybe take a look at https://forum.pine64.org/showthread.php?tid=9159