(06-20-2020, 10:36 PM)rocket2nfinity Wrote:

(06-20-2020, 08:07 PM)DingDangDoong Wrote: I'm considering doing the DHL upgrade but the images on the upgrade page in the store indicate the order number should start with #13. The order number I got with my conformation email starts with #12, can I still do the DHL upgrade?

Mine started with 12. Order update went through just fine

(06-22-2020, 03:40 PM)impactice Wrote: @Luke I see that pinebook pro updates have been concluded, but I have yet to receive an update on my order from May 10th.

I have tried contacting sales a week ago which replied that I should wait, I have tried twice since with no replies.

I would like to be reassured that my order is still being processed, even though this thread notes that all pbp have already been shipped.

(06-18-2020, 03:54 PM)Luke Wrote:

(06-18-2020, 03:44 PM)wils91 Wrote:

(06-18-2020, 03:35 PM)Luke Wrote: OP post updated.

@Luke 

will you come out to clarify that having manjaro installed on the pinebook pro is a standard thing as advertised or is it a non-essential ? 

can i have the expectation that manjaro will be installed when i power up my device upon received?

Yes, you absolutely should have received a unit with Manjaro preinstalled. I have believe that during QA your original PBP was deemed somehow faulty or not up-to the standard and exchanged for one kept in storage (we keep a handful of units for RMA from each production). Those units were not flashed with Manjaro however, as they were produced previously - in January if memory serves me right.

As for resolving the situation: Manjaro offers an installer that will allow you to flash their default OS image to eMMC using a SD card in a matter of minutes - link. 

If you require assistance with this process, please join the chats and someone will walk you though the required steps. Alternatively, you're welcome to join Manjaro ARM forums and submit your query there.

Apologies for the situation.

(06-18-2020, 03:38 AM)wils91 Wrote:

(06-17-2020, 09:13 PM)nathanielwheeler Wrote:

(06-17-2020, 05:33 PM)wils91 Wrote:

(06-17-2020, 02:20 PM)nathanielwheeler Wrote: Just got my Pinebook Pro in, multiple days ahead of schedule!  The only thing that has so far upset me with it is that it is installed with Debian/MATE, when I was really excited for pre-installed KDE Manjaro.

i thought that manjaro was promised when the order was make.. another screw up by the factory after stringent QC?

so sad to hear this ..

I thought this was the case as well. I'm afraid I haven't been having the easiest time installing Manjaro myself either.  There isn't a real bootloader, not an interactive one anyway, and it prefers microSD card installation and won't recognize a USB image unless it's perfectly formatted.  I'm going through the frustrating process of erasing my raspbian OS from my only microSD and installing the recommended image on it.

Oh, and don't even try the Pine64 installer, it hasn't been updated in 2 years, and the Manjaro KDE URL hasn't even been updated within it.

This sucks.

I think @Luke might wanna explain this?

Please don't try to come up with something like its open software, the fun is doing it yourself.. I mean we have been very tolerant with the delayed delivery so that you guys can get your issue solved but looks like the issue is still not solved completely, I'm keeping my fingers cross as I haven't received my device yet.

Are you paying the workers at the factory so that they can sleep on their job? 

And yes I'm a consumer, I pay for my device I expect it to be how it was promised when I placed my order. 


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