09-28-2020, 11:25 AM
(09-28-2020, 10:25 AM)strawberryfields Wrote: Been over two weeks, two tickets and one mail to support, nothing. I really wonder why they claim a 48 hour response time...
Do you have a similar issue with a PineTab?
Even with TL's help support replied once focusing on only one part of my issue (nonworking keyboard) then disappeared again. It's almost been another week of silence.
I am curious who runs the support. I know that most of pine64 is volunteers so it might just be a person who handles it on their spare time, which would explain a lot. If it's actually a contracted out service, then it's disappointing since they can't even meet their quoted 48 hour response time...
Anyway, it sounds like we're in a similar boat. You can try getting the attention of TL but even with his help you might only get one response :/ best of luck!