+- PINE64 (https://forum.pine64.org)
+-- Forum: PineTime (https://forum.pine64.org/forumdisplay.php?fid=134)
+--- Forum: General Discussion on PineTime (https://forum.pine64.org/forumdisplay.php?fid=135)
+--- Thread: [Urgent] RMA request for PineTime. (/showthread.php?tid=14522)
[Urgent] RMA request for PineTime. - apoorv569 - 07-27-2021
I purchased the PineTime smart watch from www.fabtolab.com, a seller in India, as recommended by people on the PineTime matrix server. I purchased this watch on 15th of July, and received it on 19th of July. The day I got it, I tried to press the button to see if the watch came with any battery, nothing happened, so I assumed the battery was dead. Then I put it on charging, the screen turned on, I saw the PineTime logo, and I left it there for about 5-10 mins. I then again checked to see if got charged enough to be usable. I press the button and nothing happens. I tried a couple of times but no luck. Then I asked on the PineTime matrix server to see if someone could help me. So people on the server replied saying that it could be the bug that was in older firmware, that the watch freezes in its sleep, and only way to wake it up again, is to let the battery drain and the watch to reset it self. So I waited 5-6 days, and finally on Sunday 24th of July, it turned on again. And as suggested by the matrix server, I didn't let the watch screen go to sleep, and connected it to my phone, and flashed the new firmware. Everything was successful at this point, only when I went navigating around the watch's interface, I noticed I could not go back out of some menu's as the button does nothing when presses, short or long presses. So I think the button is broken or damaged.
I posted a RMA request on the seller's site, and they asked me to post this here, so people can confirm that this is a manufacturing defect.
I posted the question on Matrix server the same day I received the product, there must be some history of chat, that can be used to verify this.
RE: [Urgent] RMA request for PineTime. - Avamander - 07-28-2021
Sounds like yeah the button is not functional for some reason.