https://forum.pine64.org/ Thu, 14 May 2026 14:16:38 +0000 MyBB https://forum.pine64.org/showthread.php?tid=19861 Thu, 12 Jun 2025 17:21:16 +0000 serhii.karpov.2025]]> https://forum.pine64.org/showthread.php?tid=19861 All my explanations were met with no response or willingness to look into the issue, and eventually, they stopped replying altogether.
I submitted a support ticket (Ticket ID #19968), but have not received any response there either.
Here is the content of the ticket:

Dear Pine64 Support,

I am writing to file a formal complaint regarding my order #375842, which remains undelivered due to an addressing error.

The tracking number is LZ251648191CN, and according to the official China Post tracking system
(https://track-chinapost.com/result_china...51648191CN), the package has not left Frankfurt and was never delivered to Berlin.

Upon calling DHL customer service, I was informed that the package lacks a full delivery address – only the postal code was indicated, which made delivery impossible. DHL advised me to contact the sender to correct the address issue.

I did exactly that. However, the response I received from your Sales Department was unhelpful and dismissive. The representative simply insisted that the address was present and provided a shipping label screenshot, which only shows what should have been there in theory, not what was actually on the package. This does not prove that the address was correctly printed and attached.

Despite my repeated explanations and clear evidence of the issue, your sales representative eventually stopped responding to me altogether.

This situation is unacceptable. I kindly request that you either:

Resolve the issue by initiating an investigation and correcting the delivery,
or

Refund the full amount including shipping, as the failure to deliver is clearly due to an error on your side.

Please treat this matter with urgency and respond as soon as possible.]]> All my explanations were met with no response or willingness to look into the issue, and eventually, they stopped replying altogether.
I submitted a support ticket (Ticket ID #19968), but have not received any response there either.
Here is the content of the ticket:

Dear Pine64 Support,

I am writing to file a formal complaint regarding my order #375842, which remains undelivered due to an addressing error.

The tracking number is LZ251648191CN, and according to the official China Post tracking system
(https://track-chinapost.com/result_china...51648191CN), the package has not left Frankfurt and was never delivered to Berlin.

Upon calling DHL customer service, I was informed that the package lacks a full delivery address – only the postal code was indicated, which made delivery impossible. DHL advised me to contact the sender to correct the address issue.

I did exactly that. However, the response I received from your Sales Department was unhelpful and dismissive. The representative simply insisted that the address was present and provided a shipping label screenshot, which only shows what should have been there in theory, not what was actually on the package. This does not prove that the address was correctly printed and attached.

Despite my repeated explanations and clear evidence of the issue, your sales representative eventually stopped responding to me altogether.

This situation is unacceptable. I kindly request that you either:

Resolve the issue by initiating an investigation and correcting the delivery,
or

Refund the full amount including shipping, as the failure to deliver is clearly due to an error on your side.

Please treat this matter with urgency and respond as soon as possible.]]> https://forum.pine64.org/showthread.php?tid=19853 Wed, 04 Jun 2025 19:36:38 +0000 Mercadona]]> https://forum.pine64.org/showthread.php?tid=19853
Has anyone had experience buying in Spain?]]>
Has anyone had experience buying in Spain?]]> https://forum.pine64.org/showthread.php?tid=19774 Thu, 03 Apr 2025 15:51:40 +0000 Mercadona]]> https://forum.pine64.org/showthread.php?tid=19774 Global is cheaper.
If I choose Global and enter a Spanish address, will I have to pay anything to customs?
Will it cost the same in the end?
Please help. Thank you!

]]> Global is cheaper.
If I choose Global and enter a Spanish address, will I have to pay anything to customs?
Will it cost the same in the end?
Please help. Thank you!

]]> https://forum.pine64.org/showthread.php?tid=19468 Thu, 17 Oct 2024 04:20:54 +0000 Zdorenko]]> https://forum.pine64.org/showthread.php?tid=19468 Anyone knows how I can manage with that?]]> Anyone knows how I can manage with that?]]> https://forum.pine64.org/showthread.php?tid=17970 Sun, 26 Feb 2023 06:36:35 +0000 cptantiles]]> https://forum.pine64.org/showthread.php?tid=17970
So here's the issue:

TLDR: Shipping here from Pine64 is way too expensive, even for small items.

I put in an order for the USB-C pine phone adapter. They told me they wanted more money, on top of the $30 shipping fee initially charged.
I paid for the item and the shipping. I got an email from them asking for an additional $35 for a remote delivery fee. 
My town is an hour out of a major city up here in Canada. By Canadian standards, I'm not remote. 
I've decided to cancel my order and take my money elsewhere. 
The adapter is normally around $27. With shipping and the remote fee, it was going to total to around $100. 
I'm not spending that on a $30 adapter, no matter how good it may be. 
I'm going to keep looking for other companies to do business with.

Regards

Cptantiles]]>
So here's the issue:

TLDR: Shipping here from Pine64 is way too expensive, even for small items.

I put in an order for the USB-C pine phone adapter. They told me they wanted more money, on top of the $30 shipping fee initially charged.
I paid for the item and the shipping. I got an email from them asking for an additional $35 for a remote delivery fee. 
My town is an hour out of a major city up here in Canada. By Canadian standards, I'm not remote. 
I've decided to cancel my order and take my money elsewhere. 
The adapter is normally around $27. With shipping and the remote fee, it was going to total to around $100. 
I'm not spending that on a $30 adapter, no matter how good it may be. 
I'm going to keep looking for other companies to do business with.

Regards

Cptantiles]]> https://forum.pine64.org/showthread.php?tid=17781 Wed, 04 Jan 2023 13:37:54 +0000 Randomuser]]> https://forum.pine64.org/showthread.php?tid=17781
All 3 countries are in EU and are bordering each other. Cost to ship from China to Poland/Germany is pretty much the same

So what happened there? Is this a mistake that will be corrected?

I went out of my way recommending pine64 sbc boards to my various developer friends and now it seems there is viable shipping option from pine64 store to Poland anymore for cheap items. It is really disappointing.]]>
All 3 countries are in EU and are bordering each other. Cost to ship from China to Poland/Germany is pretty much the same

So what happened there? Is this a mistake that will be corrected?

I went out of my way recommending pine64 sbc boards to my various developer friends and now it seems there is viable shipping option from pine64 store to Poland anymore for cheap items. It is really disappointing.]]> https://forum.pine64.org/showthread.php?tid=17548 Wed, 02 Nov 2022 15:50:14 +0000 dreieck]]> https://forum.pine64.org/showthread.php?tid=17548
I want to report an issue I had with orders at the pine64.com-store.

In short: Although the checkout page did produce an error with "Bad Gateway", orders made it silently through, resulting in three orders placed although I only wanted to have one, and only two order confirmation emails gotten, and although it's not my fault I got only partial refund.

In long:

On 2022-10-18, I ordered a Pinecil v2 together with some accessories, alltogether for 67.94 USD plus 11.99 USD shipping.

When I wanted to pay by credit card, it seemingly did not work, see this thread:

Whenever I wanted to use my MasterCard (real credit card, not a debit card, issued by the German bank "Commerzbank"), it sayd "bad gateway" and did not proceed to any confirmation site but just did stay at the checkout-site. So I just tried again, and then it said "Sorry, your session has expired. Return to shop".

So I tried again, with different browsers.

The issues persisted.

Later I got two order confirmation emails, of exactly the same orders, with different order numbers.

I immediately contacted the pine64 service about the issue, that I only wanted to order one, and that there was a problem with their website which made me think that the payment did error out and the order did not make it through.

They said they refund one order, but that there will be a 5% cancellation fee.

I objected that fee since it was the fault of the webshop which made me think that the order did not work, which resulted in multiple order. I got no reply for it.

Today I received two times the exact same package, for which I had to pay customs (13.59 EUR for each). In my credit card account, I see three times a deduction of 79.93 USD, and one time a refund of 75.93.

So apparently even three orders made it through, although the webshop showed an error at checkout and I got only two confirmation emails.

I emailed them today a very demanding email, explaining in detail the errors the webshop had and demanding the full refund (not with a cancellation fee) for all but one order, and I am willing to send back the double package at their cost. Because they are responsible for their webshop it's their fault. And that I will issue a chargeback via my bank if they don't refund until 2022-11-07.


I attach my email for reference.

Let's see what happens.

I will keep you updated.

What are your experiences with chargeback via the bank to Pine64? Do I have to fight then with collection agencies?

---

P.S.:
If anyone wants to buy my second pinecil with accessories from me (I am in Germany) I am also OK with that, and I will not issue a chargeback for that second delivery then.

It is the following package:

• PINECIL v2 soldering Iron:                      $ 25.99
  
• PINECIL Break Out Board:                        $  3.99
  
• PINECIL Transparent Replacement Shell:          $  5.99
  
• PINECIL Replacement Tip Contacts:                $  1.00
  
• PINECIL Soldering Tip Set (Fine):                $ 24.99
  
• PINECIL Portable Mini Stand:                    $  1.99
  
• USB Type-C to Type-C Silicone power cable 1.5 m: $  3.99
  
• Shipping:                                        $ 11.99
  

Total:                                          $ 79.93

Given the currency conversion fee my bank also has imposed, and the customs I had to pay, I am selling this package for 97.00 EUR, plus shipping from Germany (or handing over in Dresden, Leipzig or Berlin). This corresponds to the money I lost due to the unwanted extra charge and delivery. Since this is a private, non-commercial selling, I do not offer more warranty than to forward the original Pine64 warranty, which is 30 days from the day of shipment (seemingly 2022-10-21).

  2022-11-02_-_to_Pine64_-_Demand_of_refund_of_multiple_payments.email.txt (Size: 1.82 KB / Downloads: 427) ]]>
I want to report an issue I had with orders at the pine64.com-store.

In short: Although the checkout page did produce an error with "Bad Gateway", orders made it silently through, resulting in three orders placed although I only wanted to have one, and only two order confirmation emails gotten, and although it's not my fault I got only partial refund.

In long:

On 2022-10-18, I ordered a Pinecil v2 together with some accessories, alltogether for 67.94 USD plus 11.99 USD shipping.

When I wanted to pay by credit card, it seemingly did not work, see this thread:

Whenever I wanted to use my MasterCard (real credit card, not a debit card, issued by the German bank "Commerzbank"), it sayd "bad gateway" and did not proceed to any confirmation site but just did stay at the checkout-site. So I just tried again, and then it said "Sorry, your session has expired. Return to shop".

So I tried again, with different browsers.

The issues persisted.

Later I got two order confirmation emails, of exactly the same orders, with different order numbers.

I immediately contacted the pine64 service about the issue, that I only wanted to order one, and that there was a problem with their website which made me think that the payment did error out and the order did not make it through.

They said they refund one order, but that there will be a 5% cancellation fee.

I objected that fee since it was the fault of the webshop which made me think that the order did not work, which resulted in multiple order. I got no reply for it.

Today I received two times the exact same package, for which I had to pay customs (13.59 EUR for each). In my credit card account, I see three times a deduction of 79.93 USD, and one time a refund of 75.93.

So apparently even three orders made it through, although the webshop showed an error at checkout and I got only two confirmation emails.

I emailed them today a very demanding email, explaining in detail the errors the webshop had and demanding the full refund (not with a cancellation fee) for all but one order, and I am willing to send back the double package at their cost. Because they are responsible for their webshop it's their fault. And that I will issue a chargeback via my bank if they don't refund until 2022-11-07.


I attach my email for reference.

Let's see what happens.

I will keep you updated.

What are your experiences with chargeback via the bank to Pine64? Do I have to fight then with collection agencies?

---

P.S.:
If anyone wants to buy my second pinecil with accessories from me (I am in Germany) I am also OK with that, and I will not issue a chargeback for that second delivery then.

It is the following package:

• PINECIL v2 soldering Iron:                      $ 25.99
  
• PINECIL Break Out Board:                        $  3.99
  
• PINECIL Transparent Replacement Shell:          $  5.99
  
• PINECIL Replacement Tip Contacts:                $  1.00
  
• PINECIL Soldering Tip Set (Fine):                $ 24.99
  
• PINECIL Portable Mini Stand:                    $  1.99
  
• USB Type-C to Type-C Silicone power cable 1.5 m: $  3.99
  
• Shipping:                                        $ 11.99
  

Total:                                          $ 79.93

Given the currency conversion fee my bank also has imposed, and the customs I had to pay, I am selling this package for 97.00 EUR, plus shipping from Germany (or handing over in Dresden, Leipzig or Berlin). This corresponds to the money I lost due to the unwanted extra charge and delivery. Since this is a private, non-commercial selling, I do not offer more warranty than to forward the original Pine64 warranty, which is 30 days from the day of shipment (seemingly 2022-10-21).

  2022-11-02_-_to_Pine64_-_Demand_of_refund_of_multiple_payments.email.txt (Size: 1.82 KB / Downloads: 427) ]]> https://forum.pine64.org/showthread.php?tid=17407 Thu, 29 Sep 2022 04:59:08 +0000 Jester89]]> https://forum.pine64.org/showthread.php?tid=17407 I am at a loss as to what to do next. I have been wanting this phone for a long time and now its a brick. Can any one advise me on how to get this phone working again?]]> I am at a loss as to what to do next. I have been wanting this phone for a long time and now its a brick. Can any one advise me on how to get this phone working again?]]> https://forum.pine64.org/showthread.php?tid=17117 Mon, 08 Aug 2022 19:35:08 +0000 Thc-Jay]]> https://forum.pine64.org/showthread.php?tid=17117
I would like to place an order for some new toys, I live is Cape Town South Africa.

I understand that Postage is out of the question.

I would also prefer a expedited delivery as i need these for a project.

My fascination for your development start three years ago when i found these two at a transport interchange/black market, pic attached, you may think the bracket might be dodgy, but wait, I am going to solder wires to those terminals, I only need, +, -, USBx4,Reset, Power, and maybe a few gpio's


So please can someone direct me to where I can get my hands on some of your in stock products with expedited shipping delivered to my hands please, we the guys in my office.

Thank you in advance for any support.

Jason]]>
I would like to place an order for some new toys, I live is Cape Town South Africa.

I understand that Postage is out of the question.

I would also prefer a expedited delivery as i need these for a project.

My fascination for your development start three years ago when i found these two at a transport interchange/black market, pic attached, you may think the bracket might be dodgy, but wait, I am going to solder wires to those terminals, I only need, +, -, USBx4,Reset, Power, and maybe a few gpio's


So please can someone direct me to where I can get my hands on some of your in stock products with expedited shipping delivered to my hands please, we the guys in my office.

Thank you in advance for any support.

Jason]]> https://forum.pine64.org/showthread.php?tid=16970 Wed, 06 Jul 2022 14:49:33 +0000 hker]]> https://forum.pine64.org/showthread.php?tid=16970
I am from HK and would like to pre-order the Pinebook Pro. However, I cannot find "Hong Kong" in the Country list. Is it possible to ship to HK?

Thanks]]>
I am from HK and would like to pre-order the Pinebook Pro. However, I cannot find "Hong Kong" in the Country list. Is it possible to ship to HK?

Thanks]]> https://forum.pine64.org/showthread.php?tid=16861 Sun, 19 Jun 2022 07:28:12 +0000 hoijui]]> https://forum.pine64.org/showthread.php?tid=16861 just wanted to mention it for documentation]]> just wanted to mention it for documentation]]> https://forum.pine64.org/showthread.php?tid=16796 Thu, 09 Jun 2022 11:44:08 +0000 undefinedCat]]> https://forum.pine64.org/showthread.php?tid=16796 Please fix this ASAP (I know about the war. I just wanted to buy it later)]]> Please fix this ASAP (I know about the war. I just wanted to buy it later)]]> https://forum.pine64.org/showthread.php?tid=16615 Fri, 06 May 2022 18:24:06 +0000 FOSSagent0]]> https://forum.pine64.org/showthread.php?tid=16615 ROCK64-2GB to create a retro gaming system but I am currently put off by the huge $24 shipping costs to California, USA. Will there be low cost shipping alternatives in the future?]]> ROCK64-2GB to create a retro gaming system but I am currently put off by the huge $24 shipping costs to California, USA. Will there be low cost shipping alternatives in the future?]]> https://forum.pine64.org/showthread.php?tid=16555 Mon, 25 Apr 2022 14:17:03 +0000 linux.risc@gmail.com]]> https://forum.pine64.org/showthread.php?tid=16555 I'm from Kiev (Ukraine).
I want to buy Pine64 Pro.
The shipping options doesn't have "Ukraine" at the countries list at the store. Is that an mistake? Or you do not deliver goods to Ukraine?

Thanks]]> I'm from Kiev (Ukraine).
I want to buy Pine64 Pro.
The shipping options doesn't have "Ukraine" at the countries list at the store. Is that an mistake? Or you do not deliver goods to Ukraine?

Thanks]]> https://forum.pine64.org/showthread.php?tid=16302 Sat, 12 Mar 2022 17:36:16 +0000 henrythemouse]]> https://forum.pine64.org/showthread.php?tid=16302 It shipped quickly, but got stuck in Los Angeles.

From DHL:
Shipment is on hold
February, 26 2022 10:07 Local time | LOS ANGELES GATEWAY, CA - USA

I've emailed sales. No response.


I submitted at ticket at:
https://desk.zoho.com/portal/pine64/en/home


I've contacted DHL. They initiated an investigation. Their finding is that the shipment has been lost.
I will try to file a claim.

Has anyone gotten DHL to pay a claim on a pine64 shipment?

  DHL2 .png (Size: 145.41 KB / Downloads: 486) ]]> It shipped quickly, but got stuck in Los Angeles.

From DHL:
Shipment is on hold
February, 26 2022 10:07 Local time | LOS ANGELES GATEWAY, CA - USA

I've emailed sales. No response.


I submitted at ticket at:
https://desk.zoho.com/portal/pine64/en/home


I've contacted DHL. They initiated an investigation. Their finding is that the shipment has been lost.
I will try to file a claim.

Has anyone gotten DHL to pay a claim on a pine64 shipment?

  DHL2 .png (Size: 145.41 KB / Downloads: 486) ]]>