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+--- Thread: 21 days and still no answer on RMA (/showthread.php?tid=2100)
21 days and still no answer on RMA - blackt1ger - 08-28-2016
I sent an email requesting an RMA number for a bad board on 8/8. I got a reply from Van requesting my email id and then ...... nothing.
The details are that I have two boards, one works with the LCD screen and one doesn't. I've tried re-seating connectors, and used the same SD card.
Why is response so slow....... ?
How can I get a board that works?
RE: 21 days and still no answer on RMA - MarkHaysHarris777 - 08-28-2016
(08-28-2016, 05:31 PM)blackt1ger Wrote: I sent an email requesting an RMA number for a bad board on 8/8. I got a reply from Van requesting my email id and then ...... nothing.
The details are that I have two boards, one works with the LCD screen and one doesn't. I've tried re-seating connectors, and used the same SD card.
Why is response so slow....... ?
How can I get a board that works?
hi, you are actually discussing two separate issues here; my recommendation is to think of them , and act on them , separately.
1) negotiate the RMA and get the bad board returned.
2) purchase a new board and start having fun.
Continue to patiently work with the Pine Inc team on the RMA, and realize that they are coming off of a shipping fiasco which has taken a toll both physically and mentally, and that during this difficult time the communications have also been impaired; add to that the fact that tllim travels a lot also adds to the comm delays.
As far as how you can get a new board, that is easy; order one from the Pine store !
---------
There is a third option, and that is to figure out why the one board does not work with the LCD. I had a similar problem. (believe it or not) The culprit was a solder ball (tiny microscopic could not be seen without a scope) wedged in the DSI connector. ( I had one wedged in the CSI connector too). Sometimes in the manufacturing process solder 'splashes' and is not caught in the QL. If you have a solder ball caught in the connector(s) the LCD will not work. Fortunately those are mostly input lines and the short(s) are benign often. Just use a hand scope (if you can) and inspect the connectors for solder balls; you may not need to do anything other than that for issues 1) and 2) above.
Please let me know what you find. (hoping this helps)
RE: 21 days and still no answer on RMA - Carini - 08-28-2016
(08-28-2016, 05:48 PM)MarkHaysHarris777 Wrote:(08-28-2016, 05:31 PM)blackt1ger Wrote: I sent an email requesting an RMA number for a bad board on 8/8. I got a reply from Van requesting my email id and then ...... nothing.
The details are that I have two boards, one works with the LCD screen and one doesn't. I've tried re-seating connectors, and used the same SD card.
Why is response so slow....... ?
How can I get a board that works?
hi, you are actually discussing two separate issues here; my recommendation is to think of them , and act on them , separately.
1) negotiate the RMA and get the bad board returned.
2) purchase a new board and start having fun.
Continue to patiently work with the Pine Inc team on the RMA, and realize that they are coming off of a shipping fiasco which has taken a toll both physically and mentally, and that during this difficult time the communications have also been impaired; add to that the fact that tllim travels a lot also adds to the comm delays.
As far as how you can get a new board, that is easy; order one from the Pine store !
---------
There is a third option, and that is to figure out why the one board does not work with the LCD. I had a similar problem. (believe it or not) The culprit was a solder ball (tiny microscopic could not be seen without a scope) wedged in the DSI connector. ( I had one wedged in the CSI connector too). Sometimes in the manufacturing process solder 'splashes' and is not caught in the QL. If you have a solder ball caught in the connector(s) the LCD will not work. Fortunately those are mostly input lines and the short(s) are benign often. Just use a hand scope (if you can) and inspect the connectors for solder balls; you may not need to do anything other than that for issues 1) and 2) above.
Please let me know what you find. (hoping this helps)
Any suggestions for a low cost usb microscope?
RE: 21 days and still no answer on RMA - MarkHaysHarris777 - 08-28-2016
(08-28-2016, 06:52 PM)Carini Wrote:(08-28-2016, 05:48 PM)MarkHaysHarris777 Wrote:(08-28-2016, 05:31 PM)blackt1ger Wrote: I sent an email requesting an RMA number for a bad board on 8/8. I got a reply from Van requesting my email id and then ...... nothing.
The details are that I have two boards, one works with the LCD screen and one doesn't. I've tried re-seating connectors, and used the same SD card.
Why is response so slow....... ?
How can I get a board that works?
...
There is a third option, and that is to figure out why the one board does not work with the LCD. I had a similar problem. (believe it or not) The culprit was a solder ball (tiny microscopic could not be seen without a scope) wedged in the DSI connector. ( I had one wedged in the CSI connector too). Sometimes in the manufacturing process solder 'splashes' and is not caught in the QL. If you have a solder ball caught in the connector(s) the LCD will not work. Fortunately those are mostly input lines and the short(s) are benign often. Just use a hand scope (if you can) and inspect the connectors for solder balls; you may not need to do anything other than that for issues 1) and 2) above.
Please let me know what you find. (hoping this helps)
Any suggestions for a low cost usb microscope?
I was thinking actually of something less sophisticated. Just a simple hand held (small) micro-scope... its a 8x telescope looking through one end, and a 30x microscope looking through the other end... nothing fancy.
This is the one I have, its inexpensive, and it works.
RE: 21 days and still no answer on RMA - Carini - 08-28-2016
That's doable
RE: 21 days and still no answer on RMA - blackt1ger - 08-28-2016
Yeah, "shipping fiasco ????" No..... Yeah, been there. I waited and waited and waited. Still don't have everything, STILL. Yet I'm going to throw in more money? I don't think so.
I personally believe everybody that spent over $200 on pine64 stuff in kickstarter and got treated like I did (and I'm sure there is a bunch) should just get a free board.