(07-29-2016, 09:31 AM)vingower Wrote: I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?

[attachment=390 Wrote:tllim pid='16969' dateline='1469921957']

(07-29-2016, 09:31 AM)vingower Wrote: I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?

Please take a photo and I will send out the replacement.

(07-31-2016, 04:21 AM)vingower Wrote:

(07-30-2016, 05:39 PM)tllim Wrote:

(07-29-2016, 09:31 AM)vingower Wrote: I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?

Please take a photo and I will send out the replacement.

(08-01-2016, 11:37 AM)tllim Wrote:

(07-31-2016, 04:21 AM)vingower Wrote:

(07-30-2016, 05:39 PM)tllim Wrote:

(07-29-2016, 09:31 AM)vingower Wrote: I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?

Please take a photo and I will send out the replacement.

Looks like the latch piece (black color locking bar)  missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.

KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):

(09-20-2016, 09:49 PM)greyfell Wrote:

(08-01-2016, 11:37 AM)tllim Wrote:

(07-31-2016, 04:21 AM)vingower Wrote:

(07-30-2016, 05:39 PM)tllim Wrote:

(07-29-2016, 09:31 AM)vingower Wrote: I received my board and LCD screen last week. All went great until I went to connect the LCD touch screen cable to the DC1 connection on the board, the grey locking bar was missing, a quick rummage into the waste bin to recover the packaging and there it was loose in the box. I tried to reinstall the bar but it just snapped in half when I tried to curve it enough to get the two ends located, I have tried holding the cable in with insulating tape, the first couple of times I did get a faint glow out of the screen if I put gentle pressure on the connection with my finger but get nothing now. Any idea's would be appreciated?

Please take a photo and I will send out the replacement.

Looks like the latch piece (black color locking bar)  missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.

KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):

I have a similar problem with the latch for the TP1 connection. It popped off at one point, and ,although I can't see any breakage on the latch, I can't secure the TP1 cable any longer, ie. the latch won't stay in its mount.


Stephen

(10-12-2016, 09:49 PM)Bluphire Wrote:

(09-20-2016, 09:49 PM)greyfell Wrote:

(08-01-2016, 11:37 AM)tllim Wrote:

(07-31-2016, 04:21 AM)vingower Wrote:

(07-30-2016, 05:39 PM)tllim Wrote: Please take a photo and I will send out the replacement.

Looks like the latch piece (black color locking bar)  missing as you mentioned. Please PM me on the following information and I will ship a replacement board for you.

KS order number:
Name:
Address:
City:
State/Province:
Zip code:
Country:
Phone (for shipping purpose):

I have a similar problem with the latch for the TP1 connection. It popped off at one point, and ,although I can't see any breakage on the latch, I can't secure the TP1 cable any longer, ie. the latch won't stay in its mount.


Stephen

Get with TL Lim, he will make things right for you. try sending him a PM or an email.

Matt