(07-26-2016, 10:17 PM)tllim Wrote: Until today, we have shipped more than 38,000+ shipments.

The ABS Enclosure and Playbox Enclosure already starts deliver to our China warehouse. However, the Playbox Enclosure parts do not come in kit form and our folks still need to assemble them into kit form. The ZWave modules already in house and we have start the manually reprogram the code and individual tuning, this is a very time consuming process, one computer only can program 6-8 modules per hour. Frankly speaking we are very unhappy with Sigma Designs who decided cut off Mitsumi as their second source supplier and delivered the un-tuned ZWave modules to us.

We are currently waiting for KS support team to provide the shipping list (around 10,000-11,000 shipping list), and the delivery process will start on early August. However, please be patient, give us some time (one month) for shipping folks to do their job. For me, I rather spend more time focus on upcoming Pine64 product, engage more partnerships that benefit Pine64 community, and rather not spent too much time response on individual shipment status which consume more than 40% of my time on pass 3 months!

There are 104 shipments that somehow get stuck in the shipment process that cause backer not yet received their pledge. We have already dispatched again these 104 shipments yesterday and try not to use same shipping service to avoid the shipment get stuck again in shipping process. Below are the 104 KS order  list. If you are on the list, sorry on the waiting and your new shipment already on the way.

- 245, 2026, 3217, 4619, 5498, 5547, 5608, 5860, 6963, 7316, 8051, 8470, 8487, 9858,  10386, 10669, 11031, 11151, 11372, 11816, 12183, 12690, 13232, 13578, 14736, 15744, 16080, 16583, 17035, 17052, 17504, 18275, 18370, 20030, 20658, 20751, 20836, 21612, 21641, 21809, 21830, 22969, 23014, 23031, 23511, 23571, 23968, 24024, 24357, 24874, 24887, 25392, 25524, 25547, 25861, 25918, 26116, 26130, 26258, 26417, 26565, 26877, 26987, 27077, 27098, 27570, 27899, 28011, 28210, 28260, 28723, 29409, 30253, 30659, 31001, 31482, 32185, 32237, 32868, 33044, 33597, 33660, 33912, 34167, 34389, 34462, 34549, 34594, 34748, 35166, 35176, 35339, 35442, 36348, 36748, 37078, 37124, 38378, 38429, 38484

There are 155 shipment that return back due to fail on delivered, the reasons mostly no person accept the package or pickup, already moved, non-deliverable address and etc. The support team currently send out email to backer to reconfirm on shipping address before making second attempt. If the email not be responded or confirmed, the shipping facility will not reship the package.  Here are the KS order  list:

- 42, 529, 588, 758, 951, 960, 1138, 1331, 1411, 1471, 1476, 1525, 1551, 1961, 2262, 2663, 3257, 3432, 3851, 4175, 4290, 4538, 4778, 4793, 5003, 5225, 5283, 5301, 5346, 5737, 5858, 5991, 6422, 6555, 6627, 6920, 6966, 7278, 7290, 7581, 8110, 8160, 8185, 8205, 8245, 8237, 8311, 8419, 8721, 8792, 9119, 9225, 9564, 9878, 10044, 10284, 10527, 10621, 11223, 11885, 12106, 12181,  12701, 12857, 12981, 13169, 13172, 13562, 13617, 13821, 13975, 14045, 14077, 14157, 14388, 15256, 15257, 15183, 15254,  15302, 15493, 16074, 16344, 16633, 16751, 17026, 17748, 17868, 17921, 18212, 18584, 18623, 18953, 19712, 19741, 20081,  20202, 20479, 21032, 21182, 21615, 21225, 21829, 22026, 22071, 22952, 22964, 22990, 23610, 24148, 24360, 24395, 24874, 25406, 25853, 25941, 26127, 26295, 26537, 26646, 26786, 27216, 27388, 27540, 27812, 27872, 27992, 29262, 29417, 29504, 29586, 29691, 30107, 31138, 31205, 31295, 32145, 32407, 33146, 33400, 34246, 34629, 35068, 35100, 35243, 35968, 36099, 36162, 36343, 36869, 37053, 37603, 37623, 38424, 38602

(08-03-2016, 08:43 AM)avinashga23 Wrote: Dear Tllim,

Its been more than 45 days since i received email from pine64 about the shipment of my order, but till now i have not received the shipment. Can you please help me getting my order delivered please.

My order number is :-102195234
My Tracking number is :- RI902621024CN

Regards,
--
Avinash