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+--- Forum: General Discussion on PinePhone (https://forum.pine64.org/forumdisplay.php?fid=127)
+--- Thread: Why did my order got canceled without reason? (/showthread.php?tid=12399)
Why did my order got canceled without reason? - EnohpENIP - 12-03-2020
Hello,
I would like to order/buy the new Pine Phone KDE Edition but my order just got cannceld with out any reason. Are they currently problems why they would canncel it?
And why does the support page doesn´t work? I can´t register me or open a ticket (when i try to open a ticket with out account I get an Pine Microsystems Inc. Customer Self Service Portal Invitation but I can not set a password. It says something like: "An error occored. Please try it later" but it never works for me).
I hope someone can help me here. I am new so maybe I missed something.
Greetings to all readers
RE: Why did my order got canceled without reason? - ploek - 12-03-2020
I wondered the same thing, it seems to be because of this: https://twitter.com/thepine64/status/1333846945551544324
Quote:PSA: due to a software issue, shipping charges were incorrectly applied to early KDE CE pre-orders. Affected orders: #159750 to #159962
You will be refunded and asked to re-order. This will NOT affect shipping date granted you pre-order again in few days.
Our apologies.
Now I try to order again, but I get
Quote:There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.
for my address.
RE: Why did my order got canceled without reason? - nightranger73 - 12-03-2020
(12-03-2020, 10:17 AM)EnohpENIP Wrote: Hello,
I would like to order/buy the new Pine Phone KDE Edition but my order just got cannceld with out any reason. Are they currently problems why they would canncel it?
And why does the support page doesn´t work? I can´t register me or open a ticket (when i try to open a ticket with out account I get an Pine Microsystems Inc. Customer Self Service Portal Invitation but I can not set a password. It says something like: "An error occored. Please try it later" but it never works for me).
I hope someone can help me here. I am new so maybe I missed something.
Greetings to all readers
It was advertised on Pine64 channels (twitter, discord, matrix, telegram)
Link to Twitter Post
Due to a software error shipping charges were incorrectly applied to early KDE CE pre-orders.
You will be refunded and asked to re-order.
RE: Why did my order got canceled without reason? - desca - 12-03-2020
(12-03-2020, 12:50 PM)nightranger73 Wrote: It was advertised on Pine64 channels (twitter, discord, matrix, telegram)
I hope Pine64 isn’t under any misapprehension that we all want to or intend to follow Twitter, etc., feeds.
RE: Why did my order got canceled without reason? - ploek - 12-03-2020
(12-03-2020, 12:23 PM)ploek Wrote: Now I try to order again, but I get
Quote:There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.
for my address.
Nevermind, that was due to me not reading the instructions closely...
Quote:Due to Lithium-ion battery in PinePhone, the shipment of PinePhone orders will be handled differently from other Pine64 products, that’s the reason we didn’t allow to combined PinePhone order with other Pine64 products. Sorry for any inconvenience caused.