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+-- Forum: PinePhone (https://forum.pine64.org/forumdisplay.php?fid=120)
+--- Forum: PinePhone Hardware (https://forum.pine64.org/forumdisplay.php?fid=122)
+--- Thread: missing a pogo pin (/showthread.php?tid=11279)
missing a pogo pin - desca - 09-04-2020
My phone arrived yesterday, and…there is supposed to be a pin in each of the six holes, right? *attaches photo*
RE: missing a pogo pin - SpoofyKid - 09-04-2020
(09-04-2020, 08:01 AM)desca Wrote: My phone arrived yesterday, and…there is supposed to be a pin in each of the six holes, right? *attaches photo*
Correct. See here: https://wiki.pine64.org/index.php?title=PinePhone#Pogo_pins
Best to contact support for that one.
RE: missing a pogo pin - desca - 09-05-2020
Ticket opened, and we'll see whether anything happens.
To track tickets, one has to make an account with their zoho desk thing, and that fails unless one permits third-party cookies. smh
RE: missing a pogo pin - desca - 09-12-2020
I opened that ticket, and it has been 100% ignored for this entire week.
The status reads:
------------------
Status Open
Due on 06 Sep 2020 07:33 AM
late by 6 days
-------------------
Is there a way to wake them up, or will I just be relating this same story for weeks as they do nothing?
RE: missing a pogo pin - desca - 09-22-2020
Support woke up briefly the weekend before last, saying that they would send me the pogo pin and that I would get tracking information once it had been sent out.
But of course that was over a week ago, and they’ve been sleeping again all this time.
RE: missing a pogo pin - Alho - 09-22-2020
From the shipping page:
Next Shipment
PINE64 SBC and accessories next shipment date will be on September 25th 2020 – Ships from Shenzhen China.
I would wait for that...
RE: missing a pogo pin - desca - 09-22-2020
Batching accessory shipments? I never would have guessed that. What makes that necessary?
RE: missing a pogo pin - desca - 09-25-2020
They came!
Regular little envelope, hand-addressed, from California. Postmarked on the 21st. Never did get notification. But they came!
I haven’t braved disassembly yet. I watched a video of disassembly that made getting to the pogo pins look not very risky, but we will see.