Shipment upgrade to DHL - Printable Version +- PINE64 (https://forum.pine64.org) +-- Forum: General (https://forum.pine64.org/forumdisplay.php?fid=1) +--- Forum: General (https://forum.pine64.org/forumdisplay.php?fid=74) +---- Forum: Shipment Related Discussion (https://forum.pine64.org/forumdisplay.php?fid=30) +---- Thread: Shipment upgrade to DHL (/showthread.php?tid=10311) |
Shipment upgrade to DHL - dkaparis - 06-18-2020 Greetings, I placed an order back in March for a ROCKPro64 and some accessories. It later turned out Ascendia stopped shipping to my country and I've been waiting for it to resume. I was in contact with sales@pine64.org and was eventually offered to upgrade my order shipment to use DHL and have my items shipped for an additional fee. I sent several emails to confirm and request shipment upgrade, but they stopped answering and I haven't got any response for several weeks. I submitted a ticket to the support team, but eventually they referred me back to sales and I have no follow up. This is getting quite frustrating - any advice where can I reach out to have my issue resolved? Regards, Dimitri RE: Shipment upgrade to DHL - tllim - 06-20-2020 (06-18-2020, 04:22 AM)dkaparis Wrote: Greetings, Please PM me your order number and I will check out. Note: This takes few days, don't expect 24 hours respond due to both sales and shipping team loading already way over their neck. RE: Shipment upgrade to DHL - dkaparis - 06-29-2020 (06-20-2020, 11:40 AM)tllim Wrote:(06-18-2020, 04:22 AM)dkaparis Wrote: Greetings, I was contacted by the sales team last week, paid for the upgrade and finally received a DHL tracking link. Thanks for the help. |