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+--- Forum: General Discussion on Pinebook Pro (https://forum.pine64.org/forumdisplay.php?fid=112)
+--- Thread: first 3 days MAJOR ISSUES (/showthread.php?tid=10044)
first 3 days MAJOR ISSUES - blukami - 06-03-2020
Got my Pinebook Pro a few days ago. I live in US and got British charger instead of American one. Who do I connect about this?
Fortunately I was able to get a high amp type C changer so changed it up from dead. The next day I tried updating and I lost net connection during update. Had to reboot and now I have black screen with a cursors. I think I just have to download image and reinstall from a micro sd card.
I might have have a friend d/l and etch for me because my main right now is a Rpi4 with a flash drive.
RE: first 3 days MAJOR ISSUES - lot378 - 06-03-2020
Hah! Want to swap chargers or the slide on bits with me? I'm UK and got a charger without a UK widget so can't use the charger. I haven't figured out what zone/country the two widgets that came with the charger are for it wouldn't surprise me if one of them was USA.
RE: first 3 days MAJOR ISSUES - tophneal - 06-03-2020
You should file a support ticket through the main site. You are welcome to coordinate together here and see if it's something you could easily swap or not. Probably the fastest/easiest route.
RE: first 3 days MAJOR ISSUES - lot378 - 06-03-2020
https://www.worldstandards.eu/electricity/plug-voltage-by-country/
I have two slide-on connector widget plugs -- Type C (Europe but not UK) and a Type B (USA) -- neither of which I can use (well, I could use the Type C plug in a Type G socket but dodgy as heck and IMO really unstable but at least half the pins are insulated).
blukami: If you have a Type G (UK) slide-on widget plug then perhaps we discuss exchanging B for G widget plugs via PM?
Probably ought to make sure we have same charger and widget connectors before hand.
RE: first 3 days MAJOR ISSUES - account3122 - 06-05-2020
(06-03-2020, 04:03 PM)lot378 Wrote: https://www.worldstandards.eu/electricity/plug-voltage-by-country/
I have two slide-on connector widget plugs -- Type C (Europe but not UK) and a Type B (USA) -- neither of which I can use (well, I could use the Type C plug in a Type G socket but dodgy as heck and IMO really unstable but at least half the pins are insulated).
blukami: If you have a Type G (UK) slide-on widget plug then perhaps we discuss exchanging B for G widget plugs via PM?
Probably ought to make sure we have same charger and widget connectors before hand.
My understanding was that the pinebook charger does not ship with a UK socket unless you buy the seperate charger from their site which comes with all the adaptors, otherwise you get it with a US or EU one but no UK one.
RE: first 3 days MAJOR ISSUES - lot378 - 06-05-2020
(06-05-2020, 01:47 PM)account3122 Wrote: My understanding was that the pinebook charger does not ship with a UK socket unless you buy the seperate charger from their site which comes with all the adaptors, otherwise you get it with a US or EU one but no UK one.
https://store.pine64.org/?product=rock64-5v-3a-international-power-supply-with-au-eu-uk-us-plug
^^ That is the charger that came with the Pinebook Pro minus UK and AUS widgets. Why take two away? That suggests to me mindless penny pinching or poor organisation. Who wants to order a separate charger to get the full set of widgets with an additional EMS charge? End up with two chargers? A Pinebook Pro cannot be shipped with anything else (except an NVMe adapter) in one order (for reasons making no sense). No excuses or apologists just get it right first time.
first 3 days MAJOR ISSUES - Samurai_Crow - 06-06-2020
Ameridroid is in California. That's where I got my US charger from.
Edit: link
https://ameridroid.com/products/5v-3a-power-supply-us-plug-3-5mm-barrel?_pos=31&_sid=159005e51&_ss=r