(04-22-2021, 04:57 AM)dayobe2020 Wrote: A wish for topic or wiki here on Pine64 would be personal order shipping and delivery  experiences
grouped up in Region ( Continent ), Country, alphabethically.
I had to call DHL here in Israel in order to clarify that DHL here is strictly Door 2 Door andno PO Boxes.
Pine logistics in Hongkong have no way of knowing this. They just get an ¿illegal zip code error message.
It took days of mailing back and forth and a lot of unescessary frustration before this very simple
detail with DHL was cleared out

Personal Experience DHL shipping Israel update:

DHL Israel has turned the shipment of my pinephone into a bizarre farse by:
Creating a New Company label from my delivery instructions:  "Basement Back Door Entrance"
Also by ignoring repeated timely input and outputed confirmation information from its own online  tracking application
Shipping it from the agreed Airport Service point to a location where it cannot be picked up and freezing it 
on a pretext of lacking import tax payment , although DHL affirms the possibility of payment
together with a sceduled pickup location.

I have notified logistics at Pine64 about these issues,but have little hope it will repair this DHL Israel created shipping
issue.

A note. I am the same person as the above thread starter only now using my real name with
a personally connected email address.

Sad regards. 
Daniel+972.

(05-04-2021, 11:36 AM)Daniel972 Wrote:

(04-22-2021, 04:57 AM)dayobe2020 Wrote: A wish for topic or wiki here on Pine64 would be personal order shipping and delivery  experiences
grouped up in Region ( Continent ), Country, alphabethically.
I had to call DHL here in Israel in order to clarify that DHL here is strictly Door 2 Door andno PO Boxes.
Pine logistics in Hongkong have no way of knowing this. They just get an ¿illegal zip code error message.
It took days of mailing back and forth and a lot of unescessary frustration before this very simple
detail with DHL was cleared out

Personal Experience DHL shipping Israel update:

DHL Israel has turned the shipment of my pinephone into a bizarre farse by:
Creating a New Company label from my delivery instructions:  "Basement Back Door Entrance"
Also by ignoring repeated timely input and outputed confirmation information from its own online  tracking application
Shipping it from the agreed Airport Service point to a location where it cannot be picked up and freezing it 
on a pretext of lacking import tax payment , although DHL affirms the possibility of payment
together with a sceduled pickup location.

I have notified logistics at Pine64 about these issues,but have little hope it will repair this DHL Israel created shipping
issue.

A note. I am the same person as the above thread starter only now using my real name with
a personally connected email address.

Sad regards. 
Daniel+972.

(05-03-2021, 04:55 PM)lewellyn Wrote:

(05-01-2021, 01:46 PM)Bobj21 Wrote: My Pinebook Pro is at Los Angeles Gateway according to DHL.  Still predicting delivery on the 7th.

Likewise. Mine is sitting in Cincinnati (cleared customs Saturday morning), with an ETA of the 7th. I'm slightly wondering if maybe they only roll trucks to some destinations on an irregular basis, if there's stuff they have time to spare for...

Quote:[30 April 2021] The shipping progress is ongoing. We are aware that the shipping pace is slower than usual - this is due to DHL's Hong Kong shipping circumstances (see previous update entry). 
PinePhones destined for the EU should start arriving in end-users hands next week, but in some cases may first arrive the following week, 10-16th May.

[6 May 2021] There is a few days delay, but PinePhone shipments for EU countries will begin this week. Apologies for the delay - its related to DHL's issues.

Quote:All PinePhone and #pinebookpro orders placed after April 18 will ship mid-May.

(05-05-2021, 01:16 PM)cinux Wrote: Im totaly confused about the status of my order.
I ordered a Pinephone BE end of march and until now i receive only the order confirmation.

The last two updates sounds for me like they are related to someone who ordered something during April...

Quote:[30 April 2021] The shipping progress is ongoing. We are aware that the shipping pace is slower than usual - this is due to DHL's Hong Kong shipping circumstances (see previous update entry). 
PinePhones destined for the EU should start arriving in end-users hands next week, but in some cases may first arrive the following week, 10-16th May.

[6 May 2021] There is a few days delay, but PinePhone shipments for EU countries will begin this week. Apologies for the delay - its related to DHL's issues.

One quote from Mastodon:

Quote:All PinePhone and #pinebookpro orders placed after April 18 will ship mid-May.

For me it sounds like people who ordered after 18 of April will receive there order befor me.

So whats about with orders before end of march?