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+--- Thread: Special mid-month update - shipping status of PBP ; PT and PP (/showthread.php?tid=8085)
RE: Special mid-month update - shipping status of PBP ; PT and PP - User 6582 - 10-22-2019
(10-22-2019, 10:53 AM)binarian Wrote:(10-20-2019, 07:13 AM)Luke Wrote: Hi everyone. So yes, this one is on me. Looks like some 15 laptops are yet to be shipped, and will ship later this month (likely with the 2nd batch). I apologize for the confusion - my fault.
We're running out of month, so not much longer to wait. My question is...
Logistically speaking, what went wrong that all but 15 laptops got shipped? That seems very random and arbitrary. I'm asking from a purely "I don't know how manufacturing factories work so I'm curious" standpoint.
And I guess a secondary question, also logistically speaking, is: why can't someone literally carry 15 boxes to a post office? Is there some policy that forbids that? Some cultural "that's not how it's done here" sort of thing?
Again, NO idea how bulk shipping from a factory works, so apologies if these are questions that have very obvious answers.
Excellent questions!! :-)
RE: Special mid-month update - shipping status of PBP ; PT and PP - Luke - 10-22-2019
Quote:And I guess a secondary question, also logistically speaking, is: why can't someone literally carry 15 boxes to a post office? Is there some policy that forbids that? Some cultural "that's not how it's done here" sort of thing?
These units were not completely assembled at the factory by the time the second / third batch PCBAs rolled in and scheduled for production. At the same time, we had to get the completed units out.
As for 'carrying the 15 boxes to a post office' - indeed, its not something that is possible. PBPs are built in Shenzhen, mainland China, but ship out from Hong Kong via DHL. Staff needs to cross the border to bring them to HK, which is a journey rather than a casual walk to the local post office.
As to why they need to fly out from HK as opposed to Shenzhen: all electronics containing lithium ion batteries need to be handled in a particular way, since they are considered hazardous. Only certain shipping companies have the correct accreditation to make such shipments worldwide - DHL happens to be one of them. Other shipping options currently at our disposal do not have such accreditation.
We are aware we let people down, and are putting in an effort to make things right. That said, early days of product manufacturing are frequently problem-ridden.
RE: Special mid-month update - shipping status of PBP ; PT and PP - sinistermrcream - 10-22-2019
(10-22-2019, 12:10 PM)Luke Wrote:Quote:And I guess a secondary question, also logistically speaking, is: why can't someone literally carry 15 boxes to a post office? Is there some policy that forbids that? Some cultural "that's not how it's done here" sort of thing?
These units were not completely assembled at the factory by the time the second / third batch PCBAs rolled in and scheduled for production. At the same time, we had to get the completed units out.
As for 'carrying the 15 boxes to a post office' - indeed, its not something that is possible. PBPs are built in Shenzhen, mainland China, but ship out from Hong Kong via DHL. Staff needs to cross the border to bring them to HK, which is a journey rather than a casual walk to the local post office.
As to why they need to fly out from HK as opposed to Shenzhen: all electronics containing lithium ion batteries need to be handled in a particular way, since they are considered hazardous. Only certain shipping companies have the correct accreditation to make such shipments worldwide - DHL happens to be one of them. Other shipping options currently at our disposal do not have such accreditation.
We are aware we let people down, and are putting in an effort to make things right. That said, early days of product manufacturing are frequently problem-ridden.
You guys could consult on how to do customer service. You handle concerns, update regularly, and you're honest about status. Even when the message is disappointing, the way the message is delivered is fantastic.
I don't have any need for information, I just wanted to make sure I voiced my appreciation.
RE: Special mid-month update - shipping status of PBP ; PT and PP - binarian - 10-22-2019
(10-22-2019, 12:10 PM)Luke Wrote:Quote:And I guess a secondary question, also logistically speaking, is: why can't someone literally carry 15 boxes to a post office? Is there some policy that forbids that? Some cultural "that's not how it's done here" sort of thing?
These units were not completely assembled at the factory by the time the second / third batch PCBAs rolled in and scheduled for production. At the same time, we had to get the completed units out.
As for 'carrying the 15 boxes to a post office' - indeed, its not something that is possible. PBPs are built in Shenzhen, mainland China, but ship out from Hong Kong via DHL. Staff needs to cross the border to bring them to HK, which is a journey rather than a casual walk to the local post office.
As to why they need to fly out from HK as opposed to Shenzhen: all electronics containing lithium ion batteries need to be handled in a particular way, since they are considered hazardous. Only certain shipping companies have the correct accreditation to make such shipments worldwide - DHL happens to be one of them. Other shipping options currently at our disposal do not have such accreditation.
We are aware we let people down, and are putting in an effort to make things right. That said, early days of product manufacturing are frequently problem-ridden.
Really cool info, thanks for taking the time to answer!
RE: Special mid-month update - shipping status of PBP ; PT and PP - MrTester - 10-22-2019
I am very excited to be supporting such a truly stand up company.
Thank you Luke and team for all your hard work in making these products happen.
I look forward to my PBP delivery with the second batch whenever it makes it, and hope I can contribute even a faction to the Open source Pine world!
RE: Special mid-month update - shipping status of PBP ; PT and PP - speculatrix - 10-23-2019
hopefully as new chips come from Rockchip, Pine64 will be producing upgraded main boards we can buy?
https://www.cnx-software.com/2019/10/17/rockchip-rk3399k-processor-clocks-up-to-2-0-ghz-supports-wider-temperature-range
RE: Special mid-month update - shipping status of PBP ; PT and PP - Luke - 10-23-2019
(10-23-2019, 06:20 AM)speculatrix Wrote: hopefully as new chips come from Rockchip, Pine64 will be producing upgraded main boards we can buy?
https://www.cnx-software.com/2019/10/17/rockchip-rk3399k-processor-clocks-up-to-2-0-ghz-supports-wider-temperature-range
Already running at same frequency and even higher freq on the GPU.
RE: Special mid-month update - shipping status of PBP ; PT and PP - Luesp - 10-23-2019
Hey... I haven't receive my pinebook pro yet. How can I check its status?
Thanks,
Luciana
RE: Special mid-month update - shipping status of PBP ; PT and PP - MrTester - 10-23-2019
(10-23-2019, 06:54 AM)Luesp Wrote: Hey... I haven't receive my pinebook pro yet. How can I check its status?Please email sales@pine64.org.
Thanks,
Luciana
Or browse through these posts, your answer is most likely already posted, as you are not alone in this.
RE: Special mid-month update - shipping status of PBP ; PT and PP - MrRobot - 10-23-2019
If I placed an order for the pinebook pro around 9/10/2019 which batch group would I be in?