(02-12-2022, 01:11 PM)scoulber@protonmail.com Wrote:

(02-12-2022, 11:35 AM)Arwen Wrote: One comment, this version of the PinePhone Pro is listed as the "Explorer Edition", which has a clear note;

Quote:Note:
    The PinePhone Pro Explorer Edition is aimed at Linux developers with an extensive knowledge of embedded systems and/or experience with mobile Linux.

Almost all the Pine64 products at initial release have this or similar warnings. Basically, most people should wait 2 to 6 months in order to have a plug and play user experience. After that point, the developers and early adopters will have found most of the bigger problems, AND solved them.

This comment is not trying to blame the buyers, but to clarify WHY you are having problems. The Pro version is a totally different SoC, (System on a Chip), than the original PinePhone. Different vendors even. So that it will simply take time for full functionality to become available.

---

If you don't think you can trust that support will come, consider returning now. Then, if still interested, in 6 months or so, read the forum posts. If it's not clear this feature is supported, post and ask if USB-C alternate mode video DisplayPort is working. And which firmware supports that feature.


Last, I am just a community forum moderator who has been reading the forums for a few years. I have limited inside knowledge, and none to share on this subject that I have not already shared.

Thanks for your thoughts Arwen, and I know you have no control over this issue.
But....
The display out feature was, and still is advertised as fully functional. See below:
"When docked and connected to an external monitor and keyboard and mouse, the PinePhone Pro performs well when surfing the web, using the terminal or an office suite, watching 1080p videos, and even in light photo editing. The perfect pocketable Linux computer on the go."

The words "can" , "one day" or "might" are not used. It says it works, plain and simple.

Some of us are / were prepared to put our money where our mouth was and support a project that we knew had a bunch of rough edges, software wise. As I mentioned earlier in this thread, I do appreciate the honesty about a lot of the usability limitations, and I decided to spend my money knowing those limitations.

I just do not like being lied to by vendors about critical features that they claim work right now.
I will not be returning my PPP, but wanted to call out the marketing issues in the hopes of figuring out how to get what I paid for.

I have had other "kickstarter" type phones (Volla), that worked out well, but they also delivered on their claims from day 1.

Thanks for reading.

(02-13-2022, 10:50 AM)scoulber@protonmail.com Wrote: That's great news! Thanks so much!

I guess I have a bit more hardware to purchase.

(02-13-2022, 11:12 AM)frankt Wrote:

(02-13-2022, 10:50 AM)scoulber@protonmail.com Wrote: That's great news! Thanks so much!

I guess I have a bit more hardware to purchase.

You're welcome!

The j5Create dock model that I am using is the JCA379 (Best Buy # 5930600).
The original Pinephone dock did not work for me, FYI.
Hopefully someone will find a dock that works consistently. As I mentioned, every time I disconnect from the dock it is trial and error unplugging and plugging different cables in different order to get it to work again. Don't give up!

Also, a standard HDMI cable with full size connectors did not work on the PPP for me between the j5Create dock and my Acer 24" monitor. Only a full size HDMI connector on the j5Create dock to mini HDMI input on the NexDock 360, or the UPerfect portable monitor. Try different cables if you have them as well.

Good luck!

Quote:INPUT PORTS

• 1x USB-C 3.1 with DisplayPort
  
• 1x Mini HDMI-in (1.4a) Port