(02-06-2022, 06:05 AM)uzanto Wrote: This isn't working for me either, I'm using a PinePhone Pro and a Nexdock 360, tried Mobian Phosh, Manjaro KDE and now I'm in PostmarketOS none of them work, I can get the keyboard7mouse working but no display out, wlr-randr says that the screen is there, it is enabled and you can see it in display settings but it doesn't display anything.

This works with my Librem 5 and a Samsung phone using the same cable.

(02-09-2022, 04:14 PM)sringgen Wrote: DisplayPort Out was very high on my list of reasons to purchase the Pro.  I will be very disappointed/angry if it is a hardware issue.

I have a hub that works with 3 devices listed below so I don't believe the hub hardware is the reason it doesn't work for me. 

XP Laptop with Windows 10
Macbook with MacOs
System76 Laptop with Pop!_Os

I have tried Mobian and Manjaro and neither work.

(02-10-2022, 09:12 AM)scoulber@protonmail.com Wrote: I also opened a ticket and got the same original response you did, and when I followed up, I got nothing back as well.

This also was my primary use case. Believe me, I do not need another device just just to make phone calls, I have lots of those. I did want a pocketable mobile computer, even with beta software. But the external monitor has to at least work in a basic form.

(02-10-2022, 02:26 PM)frankt Wrote:

(02-10-2022, 09:12 AM)scoulber@protonmail.com Wrote: I also opened a ticket and got the same original response you did, and when I followed up, I got nothing back as well.

This also was my primary use case. Believe me, I do not need another device just just to make phone calls, I have lots of those. I did want a pocketable mobile computer, even with beta software. But the external monitor has to at least work in a basic form.

I agree. Thanks for helping to get an answer, especially before the warranty runs out.

(02-11-2022, 03:47 PM)scoulber@protonmail.com Wrote: I would be really discouraged to hear the at the Lunar new year had anything to do with this, as it has been on the web site for quite a while.
I am getting the feeling more and more, that someone advertised something that might not have been true.
Sad really, as Pine had a good reputation, and seemed to be trying to be honest with us about the state of things up until this point.

Fingers crossed that this gets straightened out soon.

Quote:Note:
    The PinePhone Pro Explorer Edition is aimed at Linux developers with an extensive knowledge of embedded systems and/or experience with mobile Linux.

(02-12-2022, 11:35 AM)Arwen Wrote: One comment, this version of the PinePhone Pro is listed as the "Explorer Edition", which has a clear note;

Quote:Note:
    The PinePhone Pro Explorer Edition is aimed at Linux developers with an extensive knowledge of embedded systems and/or experience with mobile Linux.

Almost all the Pine64 products at initial release have this or similar warnings. Basically, most people should wait 2 to 6 months in order to have a plug and play user experience. After that point, the developers and early adopters will have found most of the bigger problems, AND solved them.

This comment is not trying to blame the buyers, but to clarify WHY you are having problems. The Pro version is a totally different SoC, (System on a Chip), than the original PinePhone. Different vendors even. So that it will simply take time for full functionality to become available.

---

If you don't think you can trust that support will come, consider returning now. Then, if still interested, in 6 months or so, read the forum posts. If it's not clear this feature is supported, post and ask if USB-C alternate mode video DisplayPort is working. And which firmware supports that feature.


Last, I am just a community forum moderator who has been reading the forums for a few years. I have limited inside knowledge, and none to share on this subject that I have not already shared.