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+---- Forum: Shipment Related Discussion (https://forum.pine64.org/forumdisplay.php?fid=30)
+---- Thread: Expired tracking number? (/showthread.php?tid=1264)
RE: Expired tracking number? - Justasien - 06-08-2016
(06-08-2016, 09:58 AM)tllim Wrote:(06-08-2016, 06:54 AM)Ghost Wrote:(06-04-2016, 02:55 PM)itsokimbatman Wrote: I am a KS backer and got my EMS shipping number (LS888452733CN) on May 27. The tracking info was never updated and today it's showing as "Expired." Wanted to ask here first... Any idea what's going on?
Expired tracking number means:
"Shipment has no tracking information for 7 days since added, or has no further updates for 30 days since last update."
Source: https://www.aftership.com/docs/api/4/delivery-status
There are several such cases happen on May 27 shipment, the tracking number sudden become "expired" but backer starts receive their shipment. I have ask the China shipping facility to file a complaint to China EMS and open an investigation. China EMS already look into their system and thinks this may be the system glitch. However, this incident put a heavy customer support on us :-(
Mine is still at a 'pending' status, I am a very patient person, but I wouldn't mind an update once in awhile
RE: Expired tracking number? - tllim - 06-08-2016
(06-08-2016, 11:36 AM)adiseker Wrote: Same problem as others, Kickstarter backer, got tracking number 27 May, Aftership claimed "PENDING" for 9 days, now "EXPIRED". Have NOT received kit, have NOT received any information.
Tracking number LS888451565CN.
I will add your tracking number into the tracing list. This takes few days to check out. For other backer already received their shipment, my guess you will receive soon
RE: Expired tracking number? - mycroft8 - 06-18-2016
Just venting some frustration; I know I just have to wait.
I have one of the expired LS*CN 5/27 tracking numbers. Backer number 30781. Nothing received yet; 22 days after 5/27.
At this rate, it definitely was not sent via air from China. If it has left China, it's on a ship somewhere. If the ship is going to the west coast, it might pop up in US customs sometime next week; more likely late next week. If the ship is going elsewhere, say to the east coast of the US, it will be longer. And if it hasn't left China yet, who knows.
I have sent a message to the shipping email; I assume based on the KS updates that nobody has looked at it yet.
Dave
RE: Expired tracking number? - tllim - 06-18-2016
(06-18-2016, 07:36 AM)mycroft8 Wrote: Just venting some frustration; I know I just have to wait.
I have one of the expired LS*CN 5/27 tracking numbers. Backer number 30781. Nothing received yet; 22 days after 5/27.
At this rate, it definitely was not sent via air from China. If it has left China, it's on a ship somewhere. If the ship is going to the west coast, it might pop up in US customs sometime next week; more likely late next week. If the ship is going elsewhere, say to the east coast of the US, it will be longer. And if it hasn't left China yet, who knows.
I have sent a message to the shipping email; I assume based on the KS updates that nobody has looked at it yet.
Dave
I just put your backer order number onto tracking list and get you an answer soon.
RE: Expired tracking number? - virusx8x - 06-19-2016
I also have a expired tracking number. My tracking number is LS897550929CN My backer number is 28, 918. Can you add me to the tracing list please? It's makes me nervous that I have no idea where my pine is
RE: Expired tracking number? - tllim - 06-20-2016
(06-19-2016, 09:42 PM)virusx8x Wrote: I also have a expired tracking number. My tracking number is LS897550929CN My backer number is 28, 918. Can you add me to the tracing list please? It's makes me nervous that I have no idea where my pine is
Noted, please provide backer order number so that we can retrieve your info.
RE: Expired tracking number? - archermoo - 06-20-2016
I also received a tracking number on May 27th. I haven't received my package (though my battery arrived the other day) and the tracking number has never worked. My backer number is 35817. Anything you can do to help track my shipment down would be greatly appreciated.
RE: Expired tracking number? - lndshrknm - 06-20-2016
Backer # 13,658
EMS : LS888446313CN
I have looked at my tracking info on the EMS site and it still says pending. Can you help me get an update?
RE: Expired tracking number? - prouser2 - 06-20-2016
I got my "Your items for PINE A64 have shipped" email on 5/27/2016.
To date the tracking site shows "PENDING".
To date I have submitted an email to the PINE 64 shipping email and to support email with NO response.
Details:
-------- Original message --------
From: "PINE64 Inc." <support@s.backerkit.com>
Date: 5/27/2016 2:23 PM (GMT-06:00)
To: Chris
Subject: Your items for PINE A64, First $15 64-Bit Single Board Super Computer have shipped!
Hi Chris,
Your order for PINE A64, First $15 64-Bit Single Board Super Computer has shipped!
EMS : LS908093538CN
Thanks!
PINE64 Inc.
-------- End Original message --------
Any update or help would be greatly appreciated.
Thanks,
Chris
(P.S. removed hyperlinks for clarity)
RE: Expired tracking number? - tllim - 06-20-2016
(06-20-2016, 08:38 AM)archermoo Wrote: I also received a tracking number on May 27th. I haven't received my package (though my battery arrived the other day) and the tracking number has never worked. My backer number is 35817. Anything you can do to help track my shipment down would be greatly appreciated.
Noted, I just submit to shipping facility to check out.