+- PINE64 (https://forum.pine64.org)
+-- Forum: Pinebook Pro (https://forum.pine64.org/forumdisplay.php?fid=111)
+--- Forum: General Discussion on Pinebook Pro (https://forum.pine64.org/forumdisplay.php?fid=112)
+--- Thread: Trackpad firmware update (/showthread.php?tid=8407)
RE: Trackpad firmware update - bcnaz - 01-15-2020
Perhaps there could be a thread'..? .. possible needed support items for a new user to have to work with or repair their Pinebook Pro.
I know the experts do not need them, but they can be useful crutches for many of us.
The USB keyboard (and mouse) and a USB to eMMC adapter, and maybe an SD card or two.
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Maybe,
Some mention of these possible scenarios could be mentioned on the sales page(s) or in the welcome letters .?
Possibly, a line in the welcome letter pointing to start-up problems thread, that way it could be up to date.
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It is SAD to see the frustration, when a little reading and hand holding could have helped soo much.!
RE: Trackpad firmware update - Sally - 01-15-2020
(01-15-2020, 04:59 PM)Luke Wrote:(01-15-2020, 04:54 PM)Sally Wrote:(01-15-2020, 03:51 PM)Der Geist der Maschine Wrote:(01-15-2020, 08:05 AM)Sally Wrote: Could I not,, just download Debian Distro again?
The keyboard firmware sits in a flash within the keyboard. A Debian reinstall will not touch this flash. So, no.
Thank you, understood: I've tried more times I can't count to solve this issue. From the start I had to enter the password twice before it would take. The last time a powered down (30 minutes ago) I had to power down the Pinebook Pro twice before it accepted.
cd pinebook-pro-keyboard-updater
sudo ./updater step-2 iso
sudo reboot
Yet the keyboard doesn't type letters out correctly.
I've documented it all. I don't like returning things when I've been waiting impatiently for my Pinebook Pro.This isn't my 1st time a the rodeo, I own the Pinebook. I need instruction how to return and replace my Pinebook Pro. Thanks to every one for your assistance.
My deepest regards.
Lucy
Did you change the layout to ANSI (en_US) in the default OS (from the default en_)UK)?
Hello Luke,
Yes, I did change the layout to (en_US).
It's baffling but I guess things happen. I'll attempt again before it goes back into the boxes to be shipped back. If anything changes between then and now I'll let all know. On the rare times I've returned anything, it becomes mine. I'll be returning "my Pinebook Pro" for another. I know that sounds weird but that's just me.
Thanks again everyone.
RE: Trackpad firmware update - wtdonnelly - 01-15-2020
(01-15-2020, 04:54 PM)Sally Wrote:(01-15-2020, 03:51 PM)Der Geist der Maschine Wrote:(01-15-2020, 08:05 AM)Sally Wrote: Could I not,, just download Debian Distro again?
The keyboard firmware sits in a flash within the keyboard. A Debian reinstall will not touch this flash. So, no.
Thank you, understood: I've tried more times I can't count to solve this issue. From the start I had to enter the password twice before it would take. The last time a powered down (30 minutes ago) I had to power down the Pinebook Pro twice before it accepted.
cd pinebook-pro-keyboard-updater
sudo ./updater step-2 iso
sudo reboot
Yet the keyboard doesn't type letters out correctly.
I've documented it all. I don't like returning things when I've been waiting impatiently for my Pinebook Pro.This isn't my 1st time a the rodeo, I own the Pinebook. I need instruction how to return and replace my Pinebook Pro. Thanks to every one for your assistance.
My deepest regards.
Lucy
This must be so frustrating for you! Forgive me if I missed this, but have you tried an external keyboard, and if so, how does that work?
If you could do one more test it may allow us to pinpoint why the keyboard isn't operating as you expect. Since you did manage to log in, if you could open a text document and just hit each key in each row in order, and then repeat with shift on eg,
`1234567890-=
~!@#$%^&*()_+
qwertyuiop[]\
QWERTYUIOP{}|
asdfghjkl;'
ASDFGHJKL:"
zxcvbnm,./
ZXCVBNM<>?
and then post the results here, it would help us understand what the keyboard *is* doing, and why.
Fingers crossed for you,
Bill
RE: Trackpad firmware update - Ramzypro - 01-15-2020
I had the same issues as Lucy is documenting with my ANSI keyboard. I was able to fix the issue by first plugging in an external keyboard, then (using keyboard navigation) re-selecting EN_UK as my primary keyboard layout, and then running step-2 (I did not need to re-run step 1). This fixed the issue entirely.
Is there a dependency on the EN_UK layout being selected before running the firmware update?
RE: Trackpad firmware update - Ramzypro - 01-15-2020
Disregard this! I didn't see the external keyboard requirement within the original instructions. All is well.
RE: Trackpad firmware update - ludensen - 01-16-2020
Upgraded ISO Pinebook Pro without problems! :-)
BUT I got sweaty hands when during make, I saw the message "dependency dropped." multiple times - but everything seems to work properly
Thanks for the great work and the upgrade!
RE: Trackpad firmware update - RickSaysMeh - 01-17-2020
The first thing I did after booting Manjaro ARM from SD Card on my Pinebook Pro ANSI was to update the kb/tp firmware via the instructions in this post. I am mentioning this because I do not know what the behavior was prior to the update. Here are the issues I have noticed:
1. Holding the Fn key and pressing the number pad buttons appears to perform the typical secondary functions on the number pad (7=Home, 8=Up, etc) and does not type the number, but still presents the press as a number pad key press in applications like key-mon. When NumLK is enabled, pressing the keys (with or without the Fn key) results in the number being typed.
2. The Print Screen button is actually NumLK
2a. The NumLK button is actually ScrLK
2b. The ScrLK button is actually Pause Break
2c. The Pause Break button is actually NumLK
3. Sometimes when trying to click on the trackpad the mouse will shoot down and to the left, typically causing me to click the XFCE menu button or a pinned launcher.
RE: Trackpad firmware update - Erik217 - 01-17-2020
I just got the PBP and did the update for my ANSI keyboard and now keyboard doesn't type letters out correctly...
eg: on login screen i can type rock without any issues but once i login keyboard doesn't type letters correctly anymore
rock = r6c2
123456789*
qwerty456-[]\
asdfgh123+'
zxcvbn0,./
Any idea how can i fix this :/
RE: Trackpad firmware update - tophneal - 01-17-2020
(01-17-2020, 11:17 AM)Erik217 Wrote: I just got the PBP and did the update for my ANSI keyboard and now keyboard doesn't type letters out correctly...
eg: on login screen i can type rock without any issues but once i login keyboard doesn't type letters correctly anymore
rock = r6c2
123456789*
qwerty456-[]\
asdfgh123+'
zxcvbn0,./
Any idea how can i fix this :/
People have reported that the FW update has been setting ANSI layouts from US to GB. Check your keyboard preferences are using the correct keyboard layout.
RE: Trackpad firmware update - wtdonnelly - 01-17-2020
(01-17-2020, 11:17 AM)Erik217 Wrote: I just got the PBP and did the update for my ANSI keyboard and now keyboard doesn't type letters out correctly...
eg: on login screen i can type rock without any issues but once i login keyboard doesn't type letters correctly anymore
rock = r6c2
123456789*
qwerty456-[]\
asdfgh123+'
zxcvbn0,./
Any idea how can i fix this :/
Hi Erik.
It looks like your numlock key (or equivalent, I don't have PBP in front of me) is on. That makes the right side of the keyboard behave like a numeric keypad. Check your keyboard indicators, and if you have an external keyboard plugged in, check the status of that one too.
Bill