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+-- Forum: General (https://forum.pine64.org/forumdisplay.php?fid=1)
+--- Forum: General (https://forum.pine64.org/forumdisplay.php?fid=74)
+---- Forum: Shipment Related Discussion (https://forum.pine64.org/forumdisplay.php?fid=30)
+---- Thread: Shipping Progress (/showthread.php?tid=397)
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RE: Shipping Progress - tllim - 03-22-2016
(03-22-2016, 02:30 PM)yourhighpriestess Wrote: I'm getting nervous about ordering this now. No idea if or when it will be sent.
$19
The PINE A64+
(March 2016 Delivery)
You will get the PINE64+ unit, which comes with the 1.2Ghz board and 1GB SDRAM.
The updated unit has a gigabit Ethernet port, 3.5MM Audio/Mic jack, 4K HDMI, and 2 USB ports. PINE A64+ includes touchpanel, camera, and LCD Port accessibility.
(No wifi/bluetooth - we will offer a list of compatible wifi/bluetooth modules you can use to connect later)
Ships March 2016
Ships anywhere in the world
Estimated delivery: Mar 2016
March 1GB pledge will be delivered on mid next week after March 2GB pledge delivery.
(03-22-2016, 02:31 PM)monsieurmarc Wrote: I am backer 259 and my backerkit has been locked for quite some time. I emailed the Pine64 guys asking them to reopen so I can amend my address as I am about to move house (which would not of been an issue with the dates my backerkit claimed for delivery)The early bird and holiday pledge is the priority pledge and already delivered two weeks ago. My guest is when you ask for the change, it may be already late. My main focus is on product development, Pine64 forum maintenance, and manufacturer/vendor handling. Sorry that we have make a worse customer service :-(
Anyway I received the following reply
"Thanks for contacting us and being a backer! Early Bird and Holiday packages have been processing and shipping out daily. You will be receiving updated shipping info in the next couple of weeks. Please bare with us as we are manually entering all backers' tracking number in due to issues with Backerkit as mentioned in our update. At this stage we cannot make any changes to your order.
Regards"
So there we go they are going to ship my order to a house that someone else will be living in. You could not get a worse example of customer service.
(03-22-2016, 03:07 PM)g_t_j Wrote:(03-22-2016, 02:54 PM)tllim Wrote:(03-22-2016, 01:52 PM)g_t_j Wrote:(03-22-2016, 09:43 AM)tllim Wrote:(03-22-2016, 08:02 AM)tllim Wrote: Either EMS or Post.
5MP pixel camera will be on April 4 week (we redesign due to previous one has some noise issue)
RTC Battery backup (CR and AAA), HDMI-VGA adapter, HAMI-DVI adapter either just arrived or available on next week.
Looks like I created some misunderstanding,
The 5M Pixel camera will be deliver on the week of April 4, 2016, not 4th week of April.
Sorry, my bad.
Thanks for clarifying this. That's reasonable.
I was hoping I will have my order shipped sometime the coming week but it's OK to wait for just another one.
Do you have any update on when the heatsink will be available to order? What about the UVC camera support? Have you tried one with you Pine?
Cheers!
The heatsink samples already arrived, but we have not fully evaluate yet.
On the UVC camera, I have try out Logitech webcam 270 and don't work on both Android and Remix build. As my understanding the Android 4.2 and above support UVC cam. We still exploring on UVC camera support and will bring up this topic when meet up with Remix folks on early April in Beijing.
Thanks for the update about the heatsinks. Hope they will be proven worthy and get forwarded to production soon.
Sad to hear about the USB camera issue. As you say, from Android 4.2 and onwards the UVC support is embedded, so it should have been working..
Please do whatever possible to update those video drivers as with this incompatibility, it's not only USB camera projects which are affected but you can't use Skype with Pine64 as well. This is paramount feature. Hope this will be fixed soon. Hopefully in the next Android image.
noted, I also interest to get UVC supported.
RE: Shipping Progress - g_t_j - 03-22-2016
(03-22-2016, 04:04 PM)tllim Wrote:(03-22-2016, 02:30 PM)yourhighpriestess Wrote: I'm getting nervous about ordering this now. No idea if or when it will be sent.
$19
The PINE A64+
(March 2016 Delivery)
You will get the PINE64+ unit, which comes with the 1.2Ghz board and 1GB SDRAM.
The updated unit has a gigabit Ethernet port, 3.5MM Audio/Mic jack, 4K HDMI, and 2 USB ports. PINE A64+ includes touchpanel, camera, and LCD Port accessibility.
(No wifi/bluetooth - we will offer a list of compatible wifi/bluetooth modules you can use to connect later)
Ships March 2016
Ships anywhere in the world
Estimated delivery: Mar 2016
March 1GB pledge will be delivered on mid next week after March 2GB pledge delivery.
(03-22-2016, 02:31 PM)monsieurmarc Wrote: I am backer 259 and my backerkit has been locked for quite some time. I emailed the Pine64 guys asking them to reopen so I can amend my address as I am about to move house (which would not of been an issue with the dates my backerkit claimed for delivery)The early bird and holiday pledge is the priority pledge and already delivered two weeks ago. My guest is when you ask for the change, it may be already late. My main focus is on product development, Pine64 forum maintenance, and manufacturer/vendor handling. Sorry that we have make a worse customer service :-(
Anyway I received the following reply
"Thanks for contacting us and being a backer! Early Bird and Holiday packages have been processing and shipping out daily. You will be receiving updated shipping info in the next couple of weeks. Please bare with us as we are manually entering all backers' tracking number in due to issues with Backerkit as mentioned in our update. At this stage we cannot make any changes to your order.
Regards"
So there we go they are going to ship my order to a house that someone else will be living in. You could not get a worse example of customer service.
(03-22-2016, 03:07 PM)g_t_j Wrote:(03-22-2016, 02:54 PM)tllim Wrote:(03-22-2016, 01:52 PM)g_t_j Wrote:(03-22-2016, 09:43 AM)tllim Wrote: Looks like I created some misunderstanding,
The 5M Pixel camera will be deliver on the week of April 4, 2016, not 4th week of April.
Sorry, my bad.
Thanks for clarifying this. That's reasonable.
I was hoping I will have my order shipped sometime the coming week but it's OK to wait for just another one.
Do you have any update on when the heatsink will be available to order? What about the UVC camera support? Have you tried one with you Pine?
Cheers!
The heatsink samples already arrived, but we have not fully evaluate yet.
On the UVC camera, I have try out Logitech webcam 270 and don't work on both Android and Remix build. As my understanding the Android 4.2 and above support UVC cam. We still exploring on UVC camera support and will bring up this topic when meet up with Remix folks on early April in Beijing.
Thanks for the update about the heatsinks. Hope they will be proven worthy and get forwarded to production soon.
Sad to hear about the USB camera issue. As you say, from Android 4.2 and onwards the UVC support is embedded, so it should have been working..
Please do whatever possible to update those video drivers as with this incompatibility, it's not only USB camera projects which are affected but you can't use Skype with Pine64 as well. This is paramount feature. Hope this will be fixed soon. Hopefully in the next Android image.
noted, I also interest to get UVC supported.
Cheers about that. I will keep my eyes peeled for any changes with UVC support!
Also, it would be very helpful if you could update Pine64 wiki with a release date for every Remix/Android/Linux OS version.
RE: Shipping Progress - monty1 - 03-22-2016
I'm a February early bird backer (512mb version) and still haven't heard anything about shipping. I added the wifi module and another board, based on these notes from update #29 (neither wifi or add on boards were indicated to be delayed):
4) Max additional boards - I bumped up the number to 25 on max boards so you guys can add more for clusters. The reason of the 10 was to control too many boards being ordered in terms of shipping the same time. Additional boards will ship same as your pledge group.
5) Accessories and delays - we are shipping these accessories the same time as your pledge group unless specified otherwise in the product description. Products that are delayed will be available in our store later as well, and we will still honor you a discount. There may be slightly a little more shipping if ordered separately but we will work on that as well.
When should I expect to get a shipping confirmation?
RE: Shipping Progress - nick0318 - 03-22-2016
Hi, I ordered the $29 2GB model pledge thats supposed to ship in March. I added a Acrylic Transparent Enclosure and a WIFI-BT add-on. Does anyone who ordered the same thing gotten any results or answers yet? When will my board ship and why haven't we gotten our tracking numbers?
RE: Shipping Progress - tllim - 03-22-2016
(03-22-2016, 05:27 PM)nick0318 Wrote: Hi, I ordered the $29 2GB model pledge thats supposed to ship in March. I added a Acrylic Transparent Enclosure and a WIFI-BT add-on. Does anyone who ordered the same thing gotten any results or answers yet? When will my board ship and why haven't we gotten our tracking numbers?
From your description, should be still ship on this month. When shipped, the KS team will provide tracking number.
RE: Shipping Progress - Faye - 03-22-2016
(03-22-2016, 09:43 PM)tllim Wrote:(03-22-2016, 05:27 PM)nick0318 Wrote: Hi, I ordered the $29 2GB model pledge thats supposed to ship in March. I added a Acrylic Transparent Enclosure and a WIFI-BT add-on. Does anyone who ordered the same thing gotten any results or answers yet? When will my board ship and why haven't we gotten our tracking numbers?
From your description, should be still ship on this month. When shipped, the KS team will provide tracking number.
I still haven't received tracking info for my Early Bird 2G pledge. I ordered with Battery, Acrylic case and Wifi.
RE: Shipping Progress - tllim - 03-22-2016
(03-22-2016, 10:14 PM)Faye Wrote:The LiPo battery needs to have special handling due to aviation regulation and paperwork. We currently on the filing process and can only ship once clear. We may need to separate out two shipments and still wait on paperwork to make decision. There are more than 1,900 pieces LiPo batteries that we need to ship to US alone, and no one plane willing to carry them all in one batch, it needs to be batch by batch and only certain plane allows to carry. Just for information, the waiting time for plane that allow to carry batch of LiPo battery is around 3-4 weeks once paperwork approved. Among all the shipment, LiPo battery is the most time, cost and resource consuming and headache one.(03-22-2016, 09:43 PM)tllim Wrote:(03-22-2016, 05:27 PM)nick0318 Wrote: Hi, I ordered the $29 2GB model pledge thats supposed to ship in March. I added a Acrylic Transparent Enclosure and a WIFI-BT add-on. Does anyone who ordered the same thing gotten any results or answers yet? When will my board ship and why haven't we gotten our tracking numbers?
From your description, should be still ship on this month. When shipped, the KS team will provide tracking number.
I still haven't received tracking info for my Early Bird 2G pledge. I ordered with Battery, Acrylic case and Wifi.
RE: Shipping Progress - Faye - 03-22-2016
Your update just now said that batteries are shipping separately... Did you just decide that? When will the February boards ship with or without batteries?
RE: Shipping Progress - tllim - 03-22-2016
(03-22-2016, 10:43 PM)Faye Wrote: Your update just now said that batteries are shipping separately... Did you just decide that? When will the February boards ship with or without batteries?
Should be ship separately if come to US and combine if ship to EU. This means for US shipment that with LiPo battery, we need to ship the LiPo battery to US warehouse and dispatch again. The other items will ship out from China facility directly. This decision will settle down on either this or next week once carrier service agreed to carry the 1,900 batteries to US (several batch into several weeks), the freight cost will be high due to insurance. For EU, due to small amount and to different countries, this is easier to handle but still a lot of paperwork :-(
RE: Shipping Progress - hrw - 03-23-2016
(03-22-2016, 04:04 PM)tllim Wrote: The early bird and holiday pledge is the priority pledge and already delivered two weeks ago.Really?
Early bird for 2GB board. Added second 2GB board, one Wifi/BT module, one acrylic case. According to backer website and previous posts there should be no delay due to addons.
Bought crappy r/pi3 in meantime to check how mainline works on it.