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+--- Forum: General Discussion on PinePhone (https://forum.pine64.org/forumdisplay.php?fid=127)
+--- Thread: Confused about shipping/tracking information (/showthread.php?tid=8886)
RE: Confused about shipping/tracking information - nesth - 02-21-2020
(02-21-2020, 08:54 PM)El_Quentinator Wrote: I'm in Canada (Vancouver), last tracking update is "Genève 2 Letter Transit, Departed transit country" on Jan 30.
Just received a letter today from the Canadian Border Services Agency saying they "intercepted" my Pinephone (no more details provided), and are asking for invoices/receipts etc. and will otherwise return it to sender in 30 days.
I'm guessing this has to do with the "25$ gift" declaration people are talking about, but I can't confirm since there aren't any details in this letter.
I got the same letter today and sent them my paypal invoice.
Those of us who received this letter will most likely end up pay tax and duty and hopefully not get penalize for the misdeclaration.
RE: Confused about shipping/tracking information - supermagic - 02-21-2020
(02-21-2020, 08:54 PM)El_Quentinator Wrote: I'm in Canada (Vancouver), last tracking update is "Genève 2 Letter Transit, Departed transit country" on Jan 30.
Just received a letter today from the Canadian Border Services Agency saying they "intercepted" my Pinephone (no more details provided), and are asking for invoices/receipts etc. and will otherwise return it to sender in 30 days.
I'm guessing this has to do with the "25$ gift" declaration people are talking about, but I can't confirm since there aren't any details in this letter.
I live in Vancouver and I got it this Tuesday without any CBSA letter.
Seems the inspections are random.
RE: Confused about shipping/tracking information - samako - 02-21-2020
(02-21-2020, 10:55 PM)supermagic Wrote:(02-21-2020, 08:54 PM)El_Quentinator Wrote: I'm in Canada (Vancouver), last tracking update is "Genève 2 Letter Transit, Departed transit country" on Jan 30.
Just received a letter today from the Canadian Border Services Agency saying they "intercepted" my Pinephone (no more details provided), and are asking for invoices/receipts etc. and will otherwise return it to sender in 30 days.
I'm guessing this has to do with the "25$ gift" declaration people are talking about, but I can't confirm since there aren't any details in this letter.
I live in Vancouver and I got it this Tuesday without any CBSA letter.
Seems the inspections are random.
I got the same letter today, send the Paypal receipt to the email address on the letter. The CBSA has been pretty inconvenient for normal low value packages in the past, this seems like they're going too far for such a low value item. This is probably why the "handling" fee in Canada is so high. Maybe people should start informing their MPs about their dissatisfaction with the seizures for low value items.
RE: Confused about shipping/tracking information - Rocky - 02-22-2020
@El_Quentinator
I'm in Canada too.
Ottawa, Ontario
Received the same letter as you from Canada Board Security Agency requesting invoice, or credit card, or Paypal documentation.
I sent them the invoice from Pine64 sales yesterday.
I believe were looking forward to another month delay while our government decides on the "penalty" in dollars we need to pay.
Just another Trudeau tax in my opinion!
RE: Confused about shipping/tracking information - kiddailey - 02-29-2020
After still not hearing anything since February 2nd (where the USPS tracking has said "In Transit" since then), I decided to file a request to research a missing mail/package with the USPS.
They responded within a few days and said that the package was at Customs and I would need to contact them to find out more information. Going to try and call them during business hours next week :/
RE: Confused about shipping/tracking information - kiddailey - 03-02-2020
Well, I'm being told that I need to have Pine64 contact the Switzerland Postal Service to start an International Inquiry in order for customs to release my package. Great.
RE: Confused about shipping/tracking information - marty1885 - 03-03-2020
I've a very confusing situation too.
Asendia's tracking service shows it have arrived at Taiwan a full month ago. But it never delivered, nor I can find anything in Taiwan's Customs database. Also Asendia didn't respond to my request.
RE: Confused about shipping/tracking information - ozzeruk - 03-03-2020
You guys are lucky.
I don't even have a shipping notification.
I purchased the phone (Braveheart series) - and got confirmation a few moments after that I had purchased it. (Jan 6th).
Since then - absolutely nothing. (Other than hearing that probably some weren't sent in Jan as promised, and that maybe it'll be sent in late Feb from support).
At this rate it'll be on general sale in the mall before I get my device.
RE: Confused about shipping/tracking information - Dmytro - 03-03-2020
(03-03-2020, 12:23 AM)marty1885 Wrote: I've a very confusing situation too.
Asendia's tracking service shows it have arrived at Taiwan a full month ago...
It shows it has arrived today
Check local post tracking pages tomorrow. Most probably you'll find it ended somewhere in custom
RE: Confused about shipping/tracking information - marty1885 - 03-03-2020
(03-03-2020, 07:28 AM)Dmytro Wrote:(03-03-2020, 12:23 AM)marty1885 Wrote: I've a very confusing situation too.
Asendia's tracking service shows it have arrived at Taiwan a full month ago...
It shows it has arrived today
Check local post tracking pages tomorrow. Most probably you'll find it ended somewhere in custom
Where did you see it arrived today!? It said arriving on Feb 3rd and nothing on March 3rd.