(10-29-2019, 07:38 AM)richfm Wrote:

(10-29-2019, 04:44 AM)Jeffersoniantoo Wrote: WooHOO!  I just got an email to expect shipping this week!

I did too and I'm in the 2nd batch. The email refers to a tracking number which is not included in the text. I assume I'll get the tracking number from DH in 2 to 5 daysL

"Hello there,

Good day.
We are pleased to inform you that the Pinebook Pro is estimate dispatch on this week batch by batch and the delivery lead time is around 2-5days, if there was no any customs clearance delay.
We would suggest that you may track your tracking number online and schedule with local DHL/Fedex when the package reach your country to avoid the package failed on delivery.
A friendly reminds that the package required signature confirmation by DHL/Fedex and only make 3 attempt if recipient not home.
Besides, regarding the Invalid Address/Postcode/Street Name/Apartment No., there will be Non-refundable for the shipping cost if buyer provide "bad address" or change the delivery address without notice. There will be an extra another charges if the package return back to seller.
Also, please to inform you that the duty and tax is reponsible by the buyer if any applied, if buyer refuse the duty and tax to clear customs and caused the package return back to seller, we will unable to refund you any amount if costs is over your order amount.


If you need further help, please do not hesitate to let us know.


We will be more than happy to assist you.
 

Have a great day.



Thanks. 

 

Sincerely,

[b]PINEBOOK Team[/b]

[u]http://www.pine64.org"[/u]

(10-29-2019, 06:30 AM)futurejones Wrote:

(10-29-2019, 04:44 AM)Jeffersoniantoo Wrote: WooHOO!  I just got an email to expect shipping this week!

Are you in the first batch or second?

(10-29-2019, 05:00 PM)B34N Wrote: I'm in the first batch and haven't received anything about shipping yet. I did write to the team last night for the first time and they got back to me this morning saying that it is expected to ship this week. They were very apologetic and took full ownership of the issue. I am super anxious and wanted to do my first ever unboxing, but I really cannot complain. It seems to be a great piece of hardware for an exceptional price. The company has been good with communication so it would be unfair for me to complain...especially since I had an expectation that there would be delays/issues even before ordering.

(10-29-2019, 05:15 PM)futurejones Wrote: I am also in the first batch and haven't received any shipping info yet!  We are now getting reports that the second batch is now shipping and people are receiving emails and yet the first batch has not been completed. It would be nice to see an announcement that all the first 100 have been shipped before the start of shipping of the second batch.